Overview
Spa & Housekeeping Manager Jobs in Whistler, Canada at Groupe Scandinave
Position: Spa Experience & Housekeeping Manager )
Salary
Salary: $64,000 – $70,000
Tasks & Responsibilities
Responsible for overseeing and assessing the day‑to‑day needs of the Spa Experience and Housekeeping departments.
The Spa Experience & Housekeeping Manager is responsible for the smooth and productive operations of the Spa Experience and Night Housekeeping teams.
- Ensure Scandinave Spa standards are met with regard to:
- Cleanliness
- Guest interactions
- Pool operations
- Site operations
- Company policies and procedures
- Budget management and department strategy development
- Producing department reports
- Inventory and stock management
- Personnel management
- Hiring and training
- Coaching and development; mentoring of department leaders
- Scheduling
- Payroll
- Performance management with the support of supervisors and team leader when required
- Recognition
- Meetings with supervisors, team leaders and agents
- Departmental project management
- Health & safety management as it applies to your department and the facility
- Staff, Guest, Facilities support
- In conjunction with the Maintenance manager, ensure facility structures are maintained and operating efficiently
- Supporting the teams – covering shifts when required, dealing with challenging guest situations, discussing solutions for team challenges
- Leadership
- Leading by example
- Delegating tasks and responsibilities fairly
- Providing positive and constructive feedback in a timely manner
- Being accountable for your work and that of your team
- Demonstrating clear and concise communication
- Managing your time effectively and efficiently
- Equally splitting your time supporting both the Spa Experience and Night Housekeeping teams
- Innovating; looking for ways to consistently develop the departments
- All other tasks requested of you for the smooth and efficient operations of the Scandinave Spa Whistler
Spa Experience Team
- Ensure the cleanliness standards on site are upheld
- Locker rooms
- Site
- Massage pavilion
- Parking lot
- Water features
- Ensure guests are adhering to our core policies
- Code of silence
- Device‑free zone
- Assist in guiding guests through their Scandinave Spa visit with a thorough knowledge of all spa features
- Parking lot management
Night Housekeeping Team
- Cleaning of all buildings and features at the Scandinave Spa to the Scandinave standard
- Saunas
- Steam rooms
- Solariums
- Locker rooms
- Massage rooms
- Lobby
- Administrative areas
- Deep cleaning
Prerequisites
- Post‑secondary education in a related field
- Minimum of 3 years of experience in a supervisor or management role of a team of 10 people or more
- Previous housekeeping experience
- Experience in commercial pool operation is a bonus
- Must have great leadership, communication, and interpersonal skills
- Must be able to think on their feet, be proactive, problem solve, and deal with change daily
- Must be available to work full‑time and attend functions after work on a semi‑regular basis
- Must be able to work weekends, holidays, and be versatile to work AM/PM/Overnight shifts according to business demands
- Able to lift 20 lbs
- Having a valid driver’s license is a bonus
- Clear criminal record check
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Title: Spa & Housekeeping Manager
Company: Groupe Scandinave
Location: Whistler, Canada
Category:
