Overview
Overnight In-Room Dining Coordinator; Part-Time Jobs in Beverly Hills, USA at EOS Hospitality LLC
Position: Overnight In-Room Dining Coordinator (Part-Time)
Job Category: F+B OPS
Requisition Number: INROO
008550
- Part-Time
- On-site
- Rate: $26 USD per hour
Locations
L’Ermitage Beverly Hills, 9291 Burton Way, Beverly Hills, CA 90210, USA
About L’Ermitage Beverly Hills
L’Ermitage Beverly Hills has been a sanctuary of elegance and discretion since 1975. An exclusive Five‑Star, AAA Five‑Diamond, Two Michelin Keys property, we are committed to delivering world‑class hospitality in an intimate and refined environment. Every team member contributes to the timeless experience that defines L’Ermitage and is committed to offering travelers excellence in hospitality.
As the In Room Dining Coordinator
, you will be responsible for taking Private Dining orders in accordance with the standards of service set by the hotel, ensuring the highest levels of accuracy and guest satisfaction. The In‑Room Dining Coordinator will work as part of the Food and Beverage team to successfully execute Private Dining operations. Job tasks include answering multiple phone lines in a professional manner and within the guidelines of service expectation, understanding and explaining menu items to our guests to suggest proper recommendations, inputting guest orders and posting proper charges to the POS system, ensuring accurate communication of orders to kitchen and receipt of orders by Servers, settling checks to the proper guest folio and maintaining accountability for all transactions in accordance with Hotel and accounting standards, and tracking orders to ensure service standards for delivery and pick‑up are being met.
The In‑Room Dining Coordinator will continually work with the Food and Beverage team to improve guests, owner and colleague satisfaction and maximize the financial performance of the department.
Job Summary
- Maintain and execute luxury service standards.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
- Maintain knowledge of Food & Beverage Outlet Menus/Menu items or changes in Menus.
- Ensure compliance of local and Company sanitation standards.
- Strive for continuous improvement and excellence in all areas of responsibility.
- Answer the telephone in the correct number of rings according to standards and to speak in a clear and professional manner, addressing the guest by name.
- Taking the order from the guest correctly and read back the order to confirm it is correct.
- Ensure that the order has been input into the POS and is accurate.
- Advise the guest how long it will take before the order is delivered.
- Ensure the order is passed to the Culinary Staff/Servers promptly.
- Keep a track of orders and follow up if any are delayed. If there is a delay, ensure that the guest is advised and that the proper colleagues are aware.
- Comply with performance standards, policies, and procedures in Food & Beverage.
- Control the level of business in a fashion that obtains both the yield required to meet forecast and the service that guests expect.
- Maintain a working relationship with all departments in the hotel.
- Resolve guest complaints, ensuring guest satisfaction.
- Be familiar with all hotel services/features and local attractions/activities to respond to guests inquires accurately.
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
- Inspect Private Dining tables and stations, ensuring that all set‑ups meet the department standards.
- Follow up with guests to ensure satisfaction with order and follow‑up on corrections.
- Answer telephone courteously and efficiently as specified in departmental standards.
- Take, record, and confirm orders as specified in departmental standards.
- Accommodate all requests for information courteously.
- Communicate V.I.P. arrivals and special requests to designated personnel for follow up.
- Monitor and ensure that all aspects of service conform to departmental standards. Notify respective personnel for problems to be corrected.
- Ensure tables are picked up after appropriate amount of time has passed.
- Be familiar with operation of P.O.S. system and manual system procedures.
- Each colleague is expected to carry…
Title: Overnight In-Room Dining Coordinator; Part-Time
Company: EOS Hospitality LLC
Location: Beverly Hills, USA
Category:
