Housekeeper/Room Attendant

Overview

Housekeeper/Room Attendant Jobs in Omaha, NE at Hotel Indigo Omaha Downtown

Position Overview

The Housekeeper / Room Attendant is responsible for maintaining clean, comfortable, and well-presented guest rooms and public areas to ensure exceptional guest experience. This role plays an essential part in delivering high-quality hospitality by ensuring guest rooms meet brand and company cleanliness standards.

The Room Attendant works as part of the housekeeping team to support the hotel’s daily operations and help create a welcoming environment for guests.

At GLMG Hotels, we believe Every Guest Matters and Every Team Member Matters, and Housekeeping team members play a vital role in delivering this experience through our Anchors for Success service culture.

GLMG Culture – Anchors for Success

At Great Lakes Management Group (GLMG Hotels), our culture is guided by our Anchors for Success, which define how we serve our guests and support our team members. Housekeeping team members are expected to demonstrate these principles in their daily work.

Anchors for Success

· Great Guest Service – Ensure guest rooms and hotel spaces are clean, comfortable, and welcoming.

· Proper Telephone Skills – Communicate professionally with guests and team members when needed.

· Master the Facts – Understand hotel standards, room cleaning procedures, and safety practices.

· Pick Up and Pitch In – Promote teamwork and assist where needed to maintain a clean and organized hotel.

· Communication – Maintain clear communication with housekeeping supervisors and front desk staff.

· Professional Pride – Take pride in the quality of your work and maintain professional appearance standards.

· Quality – Ensure guest rooms are cleaned thoroughly and meet hotel standards.

· Safety – Follow safety procedures when using cleaning equipment and chemicals.

· Hospitality – Be courteous and respectful when interacting with guests.

· Service Opportunities are Sales Opportunities – Help create a positive guest experience through excellent cleanliness and attention to detail.

Key ResponsibilitiesGuest Room Cleaning

· Clean and prepare guest rooms according to hotel standards.

· Change linens, make beds, and replace towels and amenities.

· Dust furniture, clean bathrooms, vacuum floors, and empty trash.

· Ensure rooms are properly stocked with guest supplies and amenities.

· Report any maintenance issues or damages to management.

Housekeeping Operations

· Maintain assigned housekeeping cart and cleaning supplies.

· Follow daily room assignments and complete cleaning tasks efficiently.

· Ensure rooms are ready for guest arrivals and inspections.

· Follow hotel procedures for lost and found items.

Public Area Support

· Assist with cleaning public areas such as hallways, elevators, and guest areas when needed.

· Help maintain cleanliness of housekeeping storage areas.

Guest Interaction

· Respond politely to guest requests or questions.

· Direct guests to appropriate staff if assistance is needed.

· Maintain a professional and friendly attitude when interacting with guests.

Safety & Compliance

· Follow hotel safety procedures and proper chemical handling guidelines.

· Use cleaning equipment safely and properly.

· Report safety hazards, accidents, or maintenance issues immediately.

QualificationsEducation

High school diploma or equivalent preferred.

Experience

· Previous housekeeping or cleaning experience preferred

· Hospitality or hotel experience is a plus

Skills & CompetenciesAttention to Detail

Strong attention to cleanliness and quality standards.

Time Management

Ability to clean rooms efficiently while maintaining high standards.

Teamwork

Ability to work effectively as part of the housekeeping team.

Communication

Ability to communicate clearly with supervisors and team members.

Reliability

Dependable attendance and punctuality.

Work Environment & Physical Requirements

· Ability to stand and walk for extended periods of time.

· Ability to lift up to 40 pounds occasionally.

· Ability to push housekeeping carts and move linens.

· Frequent bending, lifting, and reaching required.

· Work schedule may include weekends and holidays.

Pay: $15.00 – $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Title: Housekeeper/Room Attendant

Company: Hotel Indigo Omaha Downtown

Location: Omaha, NE

Category: