Overview
Assistant F&B Manager Jobs in Toronto, Canada at 3G9 Gladstone House
Position: Assistant F&B Manager )
Position
Assistant F&B;
Manager
Responsibilities
- Act as a FOH service leader by demonstrating exceptional guest service standards and supporting the FOH service staff on the floor at all times when on duty, for Cassette, Bistro and Events.
- Oversee the setup, execution, and breakdown of banquet events, ensuring alignment with event details and service expectations.
- Review banquet event orders (BEOs) and coordinate with Sales and Culinary teams to ensure accurate and timely execution.
- Lead banquet service during events, managing pacing, staffing deployment, and overall flow of service.
- Maximize guest satisfaction and hotel profitability by ensuring that Food & Beverage services,outlets and operations are functioning in the most optimal manner possible.
- Involved in interviewing, hiring, training, mentoring and leading the FOH (front of house) team members with a focus on growth and development through performance evaluations, resolving problems, providing open communication and coaching when appropriate.
- Improve and maintain service-related internal administration systems to further benefit the department.
- Assist in identifying ways of increasing Food and Beverage revenue.
- Involved in forecasting labour and team scheduling that align with business needs.
- Implement and guide training to improve service levels within the department which includes onboarding, rolling out steps of service and overall service standards.
- Elevate food and beverage service and presentation by proposing initiatives to the F&B;
Manager. - Ensure proper cleaning and organization of service stations, bars, dining rooms, equipment, tables and chairs and checklists within the department.
- Assist with the setup and operation of audiovisual (AV) equipment during designated program evenings.
- Follow-up on maintenance deficiencies and ensure everything is in working order.
- Communicate equipment shortages and propose quotes for replenishment.
- Engage with team to keep them motivated with consistent feedback, recognition, development and accountability.
- Guest engagement and accountability for service scores and guest feedback and to work to build regular guests.
- Partner with the F&B; management team and General Manager to maintain service standards.
- Maintain daily cash balance of F&B;
Petty Cash, floats, and Drop Safe. - Assist in inventory management, including ordering and weekly inventory counts.
- Communicate and work with all departments to ensure that every guest receives excellent service.
- Review guest feedback platforms and provide appropriate feedback and suggestions to Staff and F&B;
Manager. - Manage reservations for all F&B; outlets.
- Comply with all Archive standards, policies and procedures at all times.
- Other tasks and responsibilities as assigned by management.
Qualifications
- A minimum of 2 years of experience in a leadership role within restaurants, hospitality.
- The ability to prioritize, organize and complete work assignments.
- Familiarity with various POS systems is an asset.
- Strong leadership skills including ability to problem solve, motivate staff and exude excellent guest service practice at all times.
- The ability to work efficiently in a fast-paced environment and handle stress effectively.
- Strong communication skills
- Bar background, with knowledge of cocktail theory, wine and spirits.
- Knowledge of classic service styles and Event/Banquet servicing and awareness of current industry trends
- Knowledge of costing, pricing, and menu construction an asset
Special Requirements and Certifications
- Smart Serve Certification
- Ability to meet the physical requirements of the job
What We Offer
A fun and fast-paced environment; casual and flexible work environment. We are committed to delivering exceptional service and making every guest experience a memorable one. Competitive salary, incentive & benefits.
Inclusivity
Our team fosters a culture of inclusion and belonging for both team members and guests. We celebrate diversity, collaboration and uniqueness.
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Title: Assistant F&B Manager
Company: 3G9 Gladstone House
Location: Toronto, Canada
Category:
