Overview
Hospitality Manager Jobs in Kingston, Canada at Sienna Senior Living
Hospitality Manager Aspira Royale Place Retirement Living
Rate of Pay: $64,201 – $80,252
At Sienna Senior Living, our commitment to enhancing the daily lives of our residents extends far beyond clinical care. Integral to this mission are our dedicated leaders and their teams who oversee vital functions such as culinary services, housekeeping, recreation, maintenance and administrative functions. These roles are not just jobs; they embody the heart and soul of our purpose‑driven culture, one that is centered on cultivating happiness in daily life!
We are seeking an exceptional leader for the role of Hospitality Manager. Reporting to the Senior General Manager, this position is responsible for shaping the resident experience through a hospitality‑driven, well‑maintained community environment. The Hospitality Manager oversees the housekeeping, dining room, and concierge teams, ensuring high standards of cleanliness, comfort, service excellence, and a welcoming experience for residents, families, and visitors.
This role is key to bringing the Sienna brand to life at the community level through operational excellence, consistent service delivery, and the creation of positive, memorable experiences that reflect our values:
Act Positivity, Be Accountable, Create Community, and Demonstrate Caring.
Why you belong here:
We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work. We offer a number of programs and benefits that support team members’ financial, personal and professional needs:
- A competitive salary and vacation package
- Health & Dental benefits program
- RRSP with employer match
- Share Ownership and Reward Program (SOAR)
- Employee Share Purchase Plan with company match
- Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
- A welcoming culture that values diversity and differing perspectives, experiences and beliefs
What you will be doing:
Housekeeping Operations
- Ensure resident suites, service spaces and common areas are clean, organized and well‑maintained
- Manage proper ordering, use, storage and inventory of cleaning supplies and equipment
- Coordinate suite turnovers and move‑in readiness to provide a welcoming first impression for residents, collaborating with other departments as needed
- Complete QA Audits & quality checks, identifying issues proactively, implementing corrective actions promptly, and ensuring compliance with standard operating procedures
- Train and embed Hospitality excellence principles & programs to promote a resident‑centric approach, ensuring housekeeping services are delivered with sensitivity to residents’ preferences, routines, and dignity
Dining Room Operations
- Oversee daily dining room operations, ensuring efficient meal delivery, excellent table service and a welcoming atmosphere
- Collaborate with the Executive Chef to drive positive mealtime experience for residents through meal quality, menus and excellent service standards
- Review daily menu with residents and staff, coordinating meal delivery where applicable
- Monitor dining room cleanliness, setup, service flow, and resident satisfaction
- Assist with inventory management of food and beverage supplies
Front Office & Concierge Operations
- Oversee Concierge and front desk operations, ensuring a professional, welcoming, and service‑oriented first point of contact for residents, families, and visitors
- Act as a key brand ambassador at the community level, ensuring every resident, family, and visitor interaction reflects organizational service standards and reinforces a consistent hospitality experience
- Ensure consistent execution of administrative and front‑of‑house processes, including call management, visitor coordination, and information flow across the community
- Establish clear service standards for Concierge, reinforcing responsiveness, accuracy, and a high‑quality resident and guest experience
- Support scheduling, coordination, and communication of community activities, services, and key operational updates
- Monitor and improve administrative workflows to enhance efficiency, organization, and overall service delivery
- Provide leadership,…
Title: Hospitality Manager
Company: Sienna Senior Living
Location: Kingston, Canada
Category:
