Overview
Head Receptionist │Louise Jobs in Hong Kong, Hong Kong SAR at JIA Group
Title: Head Receptionist │Louise
Company: JIA Group
Location: Hong Kong, Hong Kong SAR
Job Description
The Job
- Reporting directly to the general manager
- Monitor daily bookings and ensure assigned tables with maximised capacity
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
- Responds all incoming enquiries promptly and professionally
- Promptly address guests’ requests, actively listen to and resolve complaints
- Improve and provide service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed in rotation
- Handle all reservations requests, changes and cancellations received by any channels
- Acting as Restaurant Ambassador upon guest arrival and ensure guest satisfaction with dining experience
- Assist in the daily operations of the restaurant
- Ensures restaurant standards and SOP's are consistently implemented
- Identify areas of improvements and finding effective solutions
- Deliver food & beverage items to guests
- Be attentive and alert of guest's needs
- Ensure staff is working together as a team to ensure optimum service and that guest needs are met.
- Complete opening and closing duties including setting up necessary supplies and tools,
- Cleaning all equipment and areas, locking doors, etc.
- Inspect storage areas for organization, use of FIFO, and cleanliness
- Complete scheduled inventories and stock and requisition necessary supplies
- Monitor dining rooms for seating availability, service, safety, and well being of guests
- Take an active role in coaching and developing junior staff
What You Need
- Self-motivated, responsible and have real passion in food and beverage service
- Good command of both written and spoken English and Chinese
- Cheerful and polite attitude
- Well organized and a good planner
- Excellent communication and presentation skills
- Customer-oriented with problem-solving and multi-tasking skills
- Flexibility in dealing with onsite or guest’s last minute demands and when instilling a “Can-do" attitude
- Good initiative, teamwork and interpersonal skill; Ability to work in a team environment, create courteous, friendly and professional work environment
- Good time management skill and willingness to work flexible shifts and hours
- Minimum 3-4 year experience in F&B or hotel industry
- Experience with the SevenRooms booking system
- Exposure in Michelin-starred restaurants is an advantage
- Good communication skills and pleasant personality
- Take initiative and service orientated
- Confident in running busy shifts
We offer
- 2 day offs per week
- Employee discount to be used across the Group’s outlets
- Staff meal
- Uniform cleaning
- On-job training and opportunities for growth
- Medical insurance
- Yearly performance bonus
- Competitive salary
If you are interested to apply for the above positions, please click Apply now and share your resume with your CURRENT and EXPECTED salary with us.
People who are eligible to work in Hong Kong or have a valid Hong Kong work permit/visa will be considered for the above position. If you are passionate about hospitality and are looking for exciting new opportunities, then we want to hear from you!
We are an equal opportunity employer. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes.
