Overview
Head of Facility Management Jobs in Istanbul, Türkiye at ISS Türkiye
Title: Head of Facility Management
Company: ISS Türkiye
Location: Istanbul, Türkiye
Who We Are
ISS is a global leader in facility services and workplace experiences, operating in more than 30 countries. Our mission is to make the world work better. At ISS, people are our greatest asset and the heart of everything we do.
At ISS Türkiye, you will not simply join a team — you will take on a senior leadership role that helps shape the future of workplace experiences across the country.
Key Responsibilities
- Provide overall leadership and full accountability for integrated facility management operations across Türkiye, ensuring consistent service continuity, operational excellence, and superior customer satisfaction across a large, complex, multi-site network
- Report directly to the COO, acting as a key contributor in shaping operational strategy, organizational design, and performance management frameworks
- Own and drive end-to-end field operations across all service lines, ensuring effective and scalable resource planning, workforce optimization, and service delivery excellence to achieve best-in-class operational performance
- Take full ownership of operational P&L, ensuring disciplined budget governance, cost optimization, revenue growth, and sustainable profitability while delivering tangible impact in the field
- Ensure full compliance and rigorous implementation of ISS standards in quality, HSE, environmental, and information security across all operations
- Lead large-scale transformation initiatives, including digitalization, process optimization, and scalability programs, ensuring effective execution and measurable business impact
- Lead and continuously develop a high-performing, multi-layered operational organization across Türkiye, including regional managers and field leadership; ensure strong execution capability, leadership depth, and a robust succession pipeline to sustain operational performance at scale
- Own and manage strategic client relationships; ensure contract retention, drive customer satisfaction, and proactively identify growth and expansion opportunities
- Work in close partnership with Sales, HR, Finance, Supply Chain, and other corporate functions to enable operational excellence and deliver business outcomes
- Own, monitor, and drive national-level operational KPIs (SLA performance, customer satisfaction, productivity, profitability), ensuring timely decision-making and execution of improvement actions
- Lead operational risk management, business continuity, and crisis response to safeguard uninterrupted service delivery
- Represent the organization in executive-level internal and external platforms when required
Qualifications
- Bachelor’s degree in Engineering, Business Administration, or a related field; an MBA or equivalent postgraduate degree is preferred
- Minimum of 15 years of professional experience, including at least 7 years in senior leadership roles within large-scale, multi-site service operations
- Strong hands-on experience in integrated facility management, including catering, technical services, cleaning, security, or similar multi-service environments
- Proven experience in managing large teams and leading multi-site field operations with significant workforce size
- Demonstrated success in P&L management, budgeting, cost optimization, and profitability improvement
- Strong commercial acumen with solid experience in client management, contract management, and business development
- Experience in transformation, restructuring, or scaling operations within complex and dynamic environments
- Strong stakeholder management capabilities with proven ability to engage and influence C-level executives
- Data-driven mindset with strong analytical thinking and strategic decision-making capabilities
- Advanced proficiency in English
Application Process
If you are ready to bring your expertise and leadership to ISS Türkiye, we encourage you to apply today. Join us in our mission to make the world work better.
ISS is an equal opportunity employer, committed to diversity and inclusion.
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