Hospitality Ambassador

Overview

Hospitality Ambassador Jobs in San Francisco, CA at Chasepro

Title: Hospitality Ambassador

Company: Chasepro

Location: San Francisco, CA

Hoffman-Roche – Hospitality Ambassador – ROCGJP00041212

Location: Onsite – San Francisco, CA

Pay Rate: $25 – $30/hr. on W2 (based on relevant experience)

Duration: 12 months with the possibility of extension

Role Overview

You will be the first point of contact for employees, visitors, and guests, providing a high-end hospitality experience while ensuring secure access to the campus. The role combines front desk, concierge, customer service, and security coordination responsibilities.

Key Responsibilities

• Welcome employees and visitors at the front desk.
• Manage visitor check-in, badges, and host notifications.
• Coordinate with Security to maintain safe campus access.
• Handle phone inquiries and assist with guest requests.
• Support vendor deliveries, catering, and VIP visits.
• Manage parking permits, transportation cards, and lobby amenities.
• Maintain lobby supplies and assist with operational projects.
• Provide coverage across multiple lobby locations when needed.

Required Skills

• Excellent customer service and communication.
• Professional, friendly, and service-oriented attitude.
• Ability to multitask in a fast-paced environment.
• Handle confidential information with discretion.
• Strong teamwork and problem-solving skills.
• Proficiency in Microsoft Office and Google Workspace.

Qualifications

• Bachelor's degree (any discipline).
• 3–4+ years of experience in:
• Corporate hospitality, or
• Luxury hotel, concierge, premium retail, or similar customer-facing roles.
• Valid California driver's license.

Work Schedule

• Onsite: Monday–Friday
• Shift Options:
• 7:00 AM – 4:00 PM
• 8:00 AM – 5:00 PM
• Attend bi-weekly Thursday meetings (until approximately 6:30 PM).
• Safety certification required within the first 6 months.

Interview Process

1. Phone interview
2. In-person interview

Ideal Candidate

Someone with a hospitality or concierge background who enjoys interacting with people, delivers exceptional customer service, stays organized under pressure, and can balance guest experience with security and operational responsibilities.