Overview
Guest Relations Agent Jobs in Cairo, Egypt at Fairmont Nile City
Title: Guest Relations Agent
Company: Fairmont Nile City
Location: Cairo, Egypt
Guest Relations Agent:
Welcoming guests in a friendly and professional way. Addressing and escalating customer complaints. Providing information about facilities, programs and other services.
What you will be doing:
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Record information in the logbook daily
- Ensure compliance with health and quality standards
