Overview

General Manager Jobs in Orlando, USA at Extended Stay America

Position Purpose and Summary

Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience. This role includes achieving positive associate satisfaction, meeting financial goals, and upholding the property’s reputation while maintaining company brand standards. Additionally, this role provides leadership to the property associates, ensuring that the hotel is viewed as an exceptional workplace.

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Major / Key

Job Duties

  • Demonstrates and promotes 100% commitment to providing the best possible experience for our guests
  • Ensures that all guest related issues are resolved in a manner consistent with the company’s goals and objectives
  • Ensures rooms are Guest Ready, including adhering to the highest cleanliness standards; maintaining public areas and grounds in excellent condition; and completing the Green Shield program on schedule and meeting or exceeding brand standards
  • Completes daily room and Guest Ready room inspections
  • Manages ESA Brand Standards and processes while pursuing continuous improvement
  • Ensures proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed
  • Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance
  • Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition
  • Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner
  • Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables
  • Provides team members with the necessary tools and supplies to perform their jobs
  • Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders and ensuring purchases are within budget and by approved vendors
  • Efficiently manages rooms to keep all guest rooms in service
  • Effectively manages and controls labor expenses by approving Daily Punches timely and utilizing the Productivity report to monitor and adjust accordingly to align with company labor standards
  • Responsible for cash management including collection of in‑house guest balances and ensuring all Corporate Lodging procedures are in place to collect payments timely
  • Ensures quality lead generation quotas are achieved through collecting company names from guests at check‑in, mining in‑house leads and in‑house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities
  • Upholds and enforces ESA standards and policy compliance at the hotel level
  • Ensures bank deposits are completed in accordance with company policy
  • Completes competitive surveillance (Sales Drive Bys)

Other Duties

  • Reviews in‑house rates
  • Adheres to federal, state and local employment related laws and regulations
  • Performs duties in all aspects of hotel operations as needed
  • Directly manages an Assistant General Manager / Team Leader
  • Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues

Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Long Term Disability
  • Short Term Disability
  • Buy‑Up Long‑Term Disability
  • Supplemental Life Insurance
  • Dependent Life Insurance
  • Employer Paid Basic Life and AD&D Insurance
  • Employee Assistance Program (EAP)
  • Employee Perks Program offering discounts to major companies
  • 16‑Day Paid Time Off (includes paid holidays)
  • Weekly Pay
  • Competitive Wages
  • Great working environment
  • Employee Recognition Programs
  • 401(k) Savings Plan

Compensation

Pay range information for the position you are applying for is below. Disclaimer:
Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local…

Title: General Manager

Company: Extended Stay America

Location: Orlando, USA

Category:

 

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