Overview
VIP Lounge Representative – Steady Extra; Planet Hollywood LV Jobs in Las Vegas, USA at Caesars Entertainment
Position: VIP Lounge Representative – Steady Extra (Planet Hollywood LV)
Job Description
As a VIP agent you will be responsible completing arrival and departure transactions for our VIP guests checking in/out of the hotel. VIP representatives assist in booking all dinner, show, entertainment, and any additional requests for our VIP’s. Additionally, VIP agents are resources for all guest questions and are empowered to assist VIP’s when resolving any guest concerns.
Responsibilities
- Process check-in and check-out transactions for VIPs
- Assist VIPs with questions about the city and property
- Assist VIPs with booking dinner, show, etc.
- Assists with guest service recovery
- Maintains an upbeat and positive attitude at all times
- Responsible for being apprised of current events in hotel to assist VIPs
- Acts as a liaison on behalf of the guest to expedite guest requests
- Maintains a professional and courteous attitude towards all guests (internal and external)
- Anticipating guests’ needs and guest expectations
Non-Physical Qualifications
- Strong interpersonal and communication skills
- Proficient in a second language would be beneficial
- Self-starter with strong problem solving ability
Physical Qualifications
- Ability to perform reaching, stooping, and/or crouching motions repeatedly
- Must be able to communicate verbally
- Must be able to stand for extended periods of time
- Must be able to lift 25 lbs
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Title: VIP Lounge Representative – Steady Extra; Planet Hollywood LV
Company: Caesars Entertainment
Location: Las Vegas, USA
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