Overview
Front Office Manager – Canopy Jobs in Minneapolis, USA at Sherman Associates
Canopy by Hilton, Hilton’s first lifestyle brand, is a neighborhood destination that offers simple guest‑directed service, comfortable spaces, and thoughtfully local choices. Our culture revolves around friendly team members who go above and beyond to create memorable stays.
Job Title:
Lead Welcome Enthusiast (Front Office Manager)
Essential Functions
- Operate the front office efficiently and profitably, overseeing Front Desk staff, Night Audit, van drivers, and security.
- Delegate duties and ensure logical work processes.
- Maintain adequate staffing at all times.
- Interpret and enforce brand quality standards, policies, and procedures.
- Control and analyze departmental costs and keep spending within budget.
- Execute human‑resources tasks such as hiring, performance appraisals, coaching, and training.
- Resolve guest complaints and comments regarding the hotel and department.
- Coordinate teamwork with other departments.
- Manage room inventory and day‑of‑arrival availability.
- Ensure smooth arrival preparations for all guests.
- Meet all audit requirements for the department.
- Train staff in emergency and evacuation procedures.
- Monitor cash handling and correct any deficiencies.
- Maintain logs and reports to follow up on unresolved items.
- Perform additional duties as assigned.
- Act as a team player and interact with internal and external customers courteously.
- Ensure guest satisfaction and exceed expectations.
- Prioritize and organize work to produce required volume.
- Adhere to attendance, grooming, appearance, and work‑rules policies.
- Maintain a clean and safe work environment and follow all guest and employee incident procedures.
- Attend all department and hotel meetings.
Supervisory Responsibility
Supervise staff, coach, train, and evaluate employees. Prepare and conduct performance reviews and submit time‑card approvals.
Qualifications
- 5–7 years of front office management experience, preferably in a high‑end boutique brand.
- Strong knowledge of Hilton brand and OnQ system.
- Proficiency with accounting programs, math skills, and budget analysis.
- Extensive knowledge of the hotel’s services and facilities.
- Ability to comply with federal, state, and local health, safety, and employment laws.
- Effective communication in a multilingual environment.
- Passion for Sherman Associates mission, vision, and values.
- Team‑oriented attitude and flexibility for varied shift schedules.
Work Environment
Professional office setting using computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Requirements
- Prolonged sitting or standing at a desk.
- Frequent movement around the property and office.
- Ability to reach across the property promptly.
- Occasional lifting of up to 30 lbs.
- Good grasping, writing, standing, and walking ability.
Additional Screening Requirements
- Background check clearance.
Compensation and Benefits
- Pay Range: $55,000–65,000 per year.
- Medical, dental, and vision insurance plans.
- Employer‑paid short‑term disability and life insurance.
- Supplemental insurance: voluntary accident & critical illness, hospital indemnity, long‑term disability, pet insurance.
- Employee assistance program.
- Fully vested 401(k) program with company match.
- 9 paid holidays and a competitive PTO program.
- Hotel and Starbucks discounts through Sherman Associates.
Sherman Associates is an Equal Opportunity and affirmative action employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.
This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of the skills, duties, responsibilities, or working conditions associated with the position.
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Title: Front Office Manager – Canopy
Company: Sherman Associates
Location: Minneapolis, USA
Category:
