Overview
Front Office Manager Jobs in Macao, Macao SAR at Sands China
Title: Front Office Manager
Company: Sands China
Location: Macao, Macao SAR
Responsibilities:
- Assist the Director and Associate Director to manage the daily operations of the Front Office department, providing supervision, direction and leadership to Front Office Team Members on shift including Guest Relations, Groups team, Command Center for all locations and the main house
- Ensure that all guests’ and team members’ comments, feedback, and complaints are responded swiftly and being deal with in a timely and professional manner
- Collect and analyze data to evaluate performance efficiency and service standard and implement new procedure or amend the existing SOP as needed
- Managing a very large room inventory and the team’s duty roster
- Communicate anticipated business demands daily with the team members assigned on the various shifts and to respond quickly and flexibly to changing circumstances
Requirements:
- Diploma in Hospitality Management, Tourism, or related disciplines
- 3 years of managerial work experiences in related area
- Fluent in English, Mandarin and Cantonese
- Strong communication skills, leadership skills and ability to operate and successfully arbitrate in a complex international and multicultural environment
- Excellent guest relation and problem-solving skills
