Overview
Advisor, Guest Experience Jobs in stony plain, Canada at CMH Heli-Skiing
Location: stony plain
Why join CMH?
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life‑changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners, and our communities. We’re all drawn to CMH for different reasons, but we stay for the people—both employees and guests—who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general.
CMH is where mountain magic happens!
Things that are important to us.
- Safety as a cornerstone.
- Share our passion – every day.
- Always act with integrity .
- We work as a team .
- Aim for best .
- Balance our social, fiscal, and environmental responsibilities.
Things that are important to you.
- The opportunity to build lifelong friendships with staff and guests from around the world.
- Working for a company that stands behind its mission, vision, and values.
- An inclusive and rewarding company culture where employees are valued and supported.
- Explore and work at a world‑class mountain destination.
- Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.
- Work with hospitality professionals that take pride in providing a high‑end guest experience.
- An opportunity to grow and learn in a work environment that promotes feedback and development.
- Discounts with brand partners and on CMH merchandise.
- Opportunities to heli‑hike and heli‑ski, as available.
Position Title:
Advisor, Guest Experience
Company Name: CMH Heli‑Skiing & Summer Adventures
Reports To:
Manager, Guest Experience
Location of Work:
Banff, Alberta
Job Status:
Full‑time, Year‑Round
FLSA Status:
Non‑Exempt
Number of Positions: 5
Direct Reports: 0
Date of Last Review:
April 2026
Desired
Start Date:
May 2026
Position Overview
The Guest Experience Advisor plays a pivotal role in delivering world‑class, anticipatory service for our guests. This position is responsible for cultivating strong long‑term relationships, driving year‑over‑year bookings, and ensuring every guest feels valued, understood, and exceptionally cared for. As ambassador of CMH, the Guest Experience Advisor provides highly personalized support from initial booking through first travel experience to ongoing, post‑travel engagement & retention, ensuring that every touchpoint reflects our commitment to elevated service and unforgettable mountain experiences.
Essential Duties and Responsibilities Guest Relationship Management
- Build strong, trust‑based relationships with new and returning guests to encourage repeat bookings and long‑term loyalty.
- Serve as a consistent, reliable point of contact throughout the guest lifecycle—from initial booking to post‑experience engagement.
- Maintain accurate and detailed guest profiles, preferences, history, and special requirements to anticipate needs and personalize service.
- Collect, process, and accurately record guest payments and follow up on outstanding payment balances.
Service Excellence & Anticipatory Care
- Delivering proactive, anticipatory service that exceeds expectations and reflects a deep understanding of luxury adventure travel.
- Identify potential guest needs before they are expressed; offer personalized recommendations and thoughtful enhancements.
- Provide real‑time support for guests during travel windows, ensuring seamless arrivals, transitions, and on‑mountain experience readiness.
Sales, Product Knowledge & Booking Support
- Guide guests through booking processes, lodge and program selections, and trip customization to ensure the ideal match between guest expectations and program offerings.
- Maintain deep product knowledge and keep guests apprised of programmatic changes.
- Promote upgrades, add‑on services, and repeat bookings through consultative, relationship‑driven sales.
- Work closely with Guest Services, Logistics, Marketing, Operations, and Hospitality teams to ensure accurate reservations and flawless execution of every detail.
- Manage cancelled bookings and proactively work to re‑book guests to maximize revenue retention.
Operational Coordination
- Liaise with Guest Services and Logistics to communicate guest needs,…
Title: Advisor, Guest Experience
Company: CMH Heli-Skiing
Location: stony plain, Canada
Category:
