VIP Concierge – Casual Jobs in Vancouver, Canada at Accor
Company Description
Would you like to be part of an extraordinary team? Do you want to elevate your career with a global luxury brand offering extensive development opportunities? Would you like to utilize global perks & privileges & enjoy a completive wage + attractive benefits package?
VIP Concierge Associate create extraordinary memories with a warm smile and attentive service for the many guests of Fairmont Pacific Rim. From pre-arrival to post-departure, VIP Concierge Associate are the hotel’s ambassadors assisting guests throughout their stay.
Job Description
Why work for Fairmont Pacific Rim?
Opportunity to develop your talent and grow within Fairmont Pacific Rim and across the world!
A competitive salary, starting from $33.00 per annum
Complimentary work meal through our Colleague Dining Program
Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
Opportunities to participate in sustainability, charity, and community engagement initiatives.
Access to world-class training, leadership programs, and career development opportunities across a global network.
Be part of a dynamic, diverse team in a stunning luxury setting where no two days are the same.
What you will be doing:
Uphold the highest standard of customer service by demonstrating and applying Forbes 5 Star service standards at all times
Consistently deliver gracious, thoughtful and personalized service in every guest interaction
Take ownership of the VIP and Fairmont Gold guests’ experience to ensure all standards and operating procedures are adhered too
Review all VIP and Fairmont Gold reservations to ensure requests are met. Assign guest rooms to best meet guest needs and preferences, while monitoring inventory to assist maximizing revenue
Develop and maintain strong guest relationships to ensure guest loyalty
Create bespoke experiences for the VIP and Fairmont Gold guest
Develop and maintain strong guest relationship to ensure guest’s loyalty
Liaise with other departments to ensure a smooth management of operations, maintaining a close relationship with Housekeeping, Front Desk, Royal Service and Guest Services to facilitate VIP and Fairmont Gold guests’ arrival
Participate in resolving guest concerns. Ability to identify, empathize and own appeasement of any guest concerns both in person and in writing
Stay up to date on local Vancouver concierge information. Have an extensive knowledge regarding Vancouver attractions, restaurants and surrounding areas
Assist with any plans or arrangements the guest intends to make during their stay
Assist guests regarding hotel facilities in an informative and helpful way
Co-ordinate guest experiences efficiently and accurately via phone, email, text, in person or with other departments utilizing Alice reservation software
Operate Property management system for all transactions ensuring all guest folio’s are accurate
Utilize corporate customer service management applications
Responsible for inventory management and liaising with housekeeping coordinator.
Maintain thorough knowledge about all aspects of the hotel facilities as well as policies and procedures
Ensure the highest possible revenues are generated for VIP and Fairmont Gold team, working with the Front Office team on daily upsell programs
Ensure the lobby is in peak condition at all times by actively circulating and reporting/entering work orders promptly
Adhere to hotel emergency procedures and safety standards to maintain a safe work environment
Actively participate in the Fairmont Pacific Rim’s environmental program and department specific initiatives in working towards sustainable operations
Complies with Fairmont Hotels & Resorts policies, procedures and code of ethics
Performs any and all other tasks which are assigned by leaders and support the leadership team with daily assigned tasks and operations
Qualifications
Previous experience in a luxury environment and passion for hospitality is required
Minimum of 2 years’ experience in hospitality industry
Les Clefs d’Or would be an asset
Previous Property Management System experience required
Career-minded individual…
Title: VIP Concierge – Casual
Company: Accor
Location: Vancouver, Canada
Category:
