Overview
Venue Experience Manager Jobs in Nashville, TN at Nashville Creative Spaces
Title: Venue Experience Manager
Company: Nashville Creative Spaces
Location: Nashville, TN
Venue Experience Manager
Nashville Creative Spaces · Nashville, TN · Primarily On-Site · Full-Time
About Nashville Creative Spaces
Nashville Creative Spaces (NCS) is a content studio and event venue in Nashville. We host podcast recordings, boardroom meetings, workshops, and live events for creators, personal brands, and corporate teams. NCS is a sister company to Brand Builders Group (BBG), a personal branding strategy firm.
About the Role
The Venue Experience Manager owns the day-to-day readiness, hospitality, and guest experience at NCS. You are the primary point of contact during studio and event days, the lead on building readiness and vendor coordination, and the person who makes sure clients never have to think about logistics.
This is a hands-on, primarily onsite role. The schedule will flex around bookings and may include occasional early mornings & late evenings.
Reports to: General Manager
Responsibilities
Venue Operations and Building Readiness
- Maintain a clean, stocked, guest-ready building at all times
- Restock kitchen, coffee, snacks, bathrooms, and supplies on a regular cadence
- Manage vendor relationships, including cleaning, landscaping, HVAC, maintenance, and deliveries
- Open and close the building around bookings
- Reset spaces between bookings and events
- Identify and resolve issues before clients notice them
Studio and Event Hospitality
- Serve as the on-site venue coordinator for studio bookings and events
- Welcome clients, talent, guests, and production teams
- Set up and maintain green room and hospitality stations during content shoots
- Execute event setup, including room configuration, signage, and hospitality activations
- Coordinate lunch and catering setup, refresh, and cleanup
- Handle last-minute needs before they reach the host
Client Coordination
- Run pre-event logistics with clients
- Confirm key details before studio bookings and events
- Collect feedback, testimonials, and rebooking interest after bookings
- Communicate client needs clearly to the General Manager and production team
Brand Builders Group Event Support
As NCS’ sister company, Brand Builders Group hosts events that require a more integrated, high-touch level of support. The Venue Experience Manager works closely with the BBG events team and owns the venue logistics and hospitality details that allow their team to remain focused on the guests in the room.
- Coordinate with the BBG events team on logistics for in-building programs
- Serve as a point of contact for BBG event-related venue needs
- Execute hospitality support, including catering coordination, room resets, and guest experience details
- Help deliver simple surprise-and-delight activations for BBG events
- Ensure BBG events feel organized, welcoming, and fully supported
Qualifications
Required
- 2+ years of experience in hospitality, venue operations, events, hotels, client service, or a related field
- Strong organizational, written communication, and follow-through skills
- Highly responsive and comfortable managing multiple moving pieces
- Hands-on, service-minded, and proactive
- Comfortable working in active production environments with cameras rolling and microphones live
- Able to lift up to 20lbs, move supplies, reset rooms, and stay active on event days
- Available for a flexible onsite schedule based on bookings, including occasional early mornings & evenings.
Preferred
- Content studio or production experience
- Familiarity with Nashville hospitality vendors
- Experience with corporate events, workshops, or meetings
- Experience supporting high-touch clients & executive-level guests
Who You Are
- Intrapreneurial — you treat the building, the client experience, and the details like they are yours to own
- Unreasonably Hospitable — you notice what people need before they ask and take pride in making people feel cared for
- Operationally excellent — you like checklists, systems, clean spaces, stocked shelves, clear communication, and smooth handoffs
- Calm, cool, and collected — you can handle last-minute requests, moving parts, and live event environments without creating stress for yourself or the client
- Responsive and reliable — people do not have to chase you for updates, and when something is yours, it gets handled
- Hands-on and humble — you are just as willing to reset chairs, restock bathrooms, take out trash, or clean up catering as you are to coordinate with clients
- Growth-minded — you want to keep improving, learn new skills, and grow with NCS as the business scales
Benefits
Benefits & Perks
We believe great work starts with people who feel supported, trusted, and able to build a life outside of work.
Our benefits package includes:
• Comprehensive medical, dental, and vision coverage
• Retirement plan with company contributions
• Paid vacation, company holidays, and an extended year-end rest period
• Monthly technology stipend
• Flexible and hybrid scheduling when events are not taking place
• Annual professional development support
• Company-sponsored learning opportunities and book reimbursement
• Charitable contribution matching and community service opportunities
• Employee assistance and additional voluntary coverage options
This role is designed for someone who wants to do meaningful work, grow professionally, and still have the stability and flexibility to invest in their life outside of work.
