Special Events Mgr Jobs in Niagara-on-the-Lake, Canada at Vintage Hotels
Position: SPECIAL EVENTS MGR
Location: Niagara-on-the-Lake
Duties and Responsibilities:
Provide personalized and exceptional guest service at every given opportunity
Meeting established up-selling and sales goals
Works closely with the Food & Beverage Manager to ensure details are completed for all events
Coordinates and prepares BEO’s for all functions booked by the Group Sales team
Works with all outlets to finalize all details of function
Books all outside activities and prepares appropriate paperwork for billing purposes
Attends daily Operations and Function meetings
Handles all walk-ins and inquiries
Is on site for his/her co-coordinated events
Assists with complaint resolution
Assists Servers, Bartenders, Porters and Bussers as required during peak times
Meets deadlines and quotes set by Food & Beverage Manager
Ensures all Guest-related problems are brought to the attention of the Food and Beverage Manager in a timely manner
All aspects of client billing
Having a thorough knowledge of Lais Hotel Properties’ products and services
Suggesting additional product and services meeting our Guests’ specific preferences
Assessing Guests’ individual needs to meet standards for additional products and service
Actively seeking ways to meet Guests’ product or service needs
All other duties as assigned
Professional Requirements:
Excellent communication skills both oral and written
Extensive food and beverage knowledge
Knowledge of all aspects of conference and catering groups
Post-secondary education preferably in the hospitality industry
Previous background in banquets/catering industry of two (2) years
Good computer skills at intermediate level in word processing
Knowledge of computer programs such as Maestro, Microsoft Word and Excel an asset
Previous up-selling and/or sales experience is considered an asset
Personal Attributes:
Demonstrates ability to deal effectively with a variety of people and resolve conflict when necessary
Professional appearance and demeanor, positive and proactive attitude, demonstrates the following qualities: flexibility, dependability and a high level of team orientation and service orientation
Works well in a fast-paced environment
Able to handle stress in a professional manner
Good time management, office administration and organizational skills
Shows initiative
Strong interpersonal skills
Capable of prioritizing a variety of tasks
Confidence in selling and up-selling products and services
Positive sales-oriented personality
Desire to meet goals
Ethical and honest
Questions, quoting the job title and location, may be directed to
Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2
SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.
Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.
We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.
Title: Special Events Mgr
Company: Vintage Hotels
Location: Niagara-on-the-Lake, Canada
Category:
