Overview
Spa Concierge – Ka La‘ Waikīkī Jobs in Honolulu, USA at Hilton
Position: Spa Concierge – Ka La‘i Waikīkī Beach
Exceptional Hospitality Starts with You As a Spa Concierge at Ka La’i Spa, you will play a vital role in ensuring the seamless operation of the spa while delivering an exceptional and personalized guest experience. Serving as a key point of contact, you will be responsible for managing all aspects of guest interactions, from initial inquiries and reservations to post‑service follow-up, with a strong focus on hospitality excellence.
In this position, you will oversee the scheduling and coordination of spa appointments, ensuring accuracy, efficiency, and optimal utilization of treatment rooms and therapists. You will provide detailed information about services, treatments, products, and wellness offerings, guiding guests in selecting experiences that best meet their needs and preferences. Your ability to anticipate guest expectations and exceed them will be central to your success.
Here’s what you’ll do during a typical day:
– Greet guests warmly and respond to inquiries in person, over the phone, and via email in a timely, friendly, and professional manner – Book, modify, and manage spa appointments using the spa’s scheduling system – Provide accurate information regarding spa services, treatments, and retail products – Conduct financial transactions, including processing payments and retail sales – Maintain accurate guest records and appointment schedules – Resolve guest concerns and service issues efficiently, escalating when necessary – Support daily spa operations and perform general spa administrative duties as needed |What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality.
Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
|EOE, including disability/vets
Title: Spa Concierge – Ka La‘ Waikīkī
Company: Hilton
Location: Honolulu, USA
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