Overview
Shift supervisor, Hospitality / Hotel / Catering Jobs in Las Vegas, USA at Dormont Manufacturing Co
Job Description
Deadline (As applicable):
The deadline for submitting applications for this position is July 6, 2026. Meow Wolf reserves the right to extend this deadline if needed.
At Meow Wolf, our Shift Supervisors are critical frontline leaders who ensure the daily magic runs smoothly. The Shift Supervisor supports operations for multiple departments including Events, Guest Services, Retail, Food & Beverage, Security, and Facilities. They act as a key connector between departments, provide onsite leadership to team members, and uphold safety, guest experience, and Meow Wolf values.
Key Responsibilities
Carry out supervisory responsibilities in accordance with company policies and applicable laws.
Serve as the Manager on Duty (MOD), acting as a visible and engaged leader who ensures safety, operational flow, and a high-quality guest experience throughout the exhibition. Provide leadership support during guest events, including event set-up, execution, and clean up.
Provide on-the-floor coaching and support to hourly team members, promoting teamwork, accountability, and guest-first service.
Respond to operational issues, guest escalations, and minor emergencies, escalating when appropriate and handling sensitive matters with discretion and confidentiality.
Monitor and manage hourly labor usage, staff breaks, and shift transitions to align with daily staffing plans and guest volume. Adjust coverage as needed in real time.
Maintain a clean, organized, and fully operational environment by overseeing exhibit readiness, cleanliness, lighting, sound, and general functionality. Escalate maintenance concerns and ensure the exhibit is show‑ready at opening and close.
Support frontline operations by jumping in to assist with all departments and tasks as needed.
Receive, unload, stock, and manage inventory levels to ensure smooth shift operations. Enforce POS procedures and assist with end-of-day reporting and reconciliation.
Document and communicate shift updates, incidents, and operational issues to relevant departments using established reporting tools.
Foster cross‑department collaboration and uphold Meow Wolf’s culture of belonging, creativity, and safety. Lead staff training, onboarding, and mentoring following department SOPS.
Other duties as assigned.
Required Qualifications
12 years of supervisory experience, preferably in a high-traffic guest-facing environment (museum, FEC, theme park, hospitality, etc.)
Experience across multiple operational functions such as customer service, retail, food service, or facilities. Strong communication, de-escalation, and leadership skills.
Ability to stay calm, prioritize tasks, and lead by example in a fast‑paced, unpredictable environment. Proficient with or willing to learn POS and scheduling platforms.
Must be 21+ with the ability to obtain or maintain any local licensing required for alcohol service (TAM, Food Handler, Sheriff’s Card, etc.)
Must be available to work a flexible schedule, including evenings, weekends, and holidays. CPR/First Aid certification preferred.
Bilingual (English/Spanish) a plus.
Work Environment and Physical Demands
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required.
This position works primarily in an indoor setting with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines and small and/or enclosed spaces.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical ability to walk, stand, take stairs/slides/elevators, and navigate the elements during the day and night. Employee may be required to remain in a sitting or standing position for prolonged periods, and repeat motions that may include the wrists, hands, and/or fingers.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth…
Title: Shift supervisor, Hospitality / Hotel / Catering
Company: Dormont Manufacturing Co
Location: Las Vegas, USA
Category:
