Overview
Senior Manager Operations Food & Beverage Jobs in southwestern ontario, Canada at Delta Hotels and Resorts®
Location: southwestern ontario
Job Summary
Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies, standards and procedures. Manages day-to-day operations, monitors quality and ensures customer expectations are met daily. Maintains the operating budget and verifies that standards and legal obligations are followed.
Location Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada, N2L 0C6
Schedule Full Time
Position Type Management
Pay Range $76,000-$99,000 annually
Bonus Eligible Yes
Candidate Profile
- High school diploma or GED; 5 years experience in food and beverage, culinary, or related professional area.
- OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in food and beverage, culinary, or related professional area.
Core Work Activities
- Assists in ordering F&B supplies, cleaning supplies and uniforms.
- Supervises daily Food and Beverage shift operation and ensures compliance with all policies, standards and procedures.
- Supports and supervises effective monthly self-inspection program.
- Operates all department equipment and reports malfunctions.
- Supervises staffing levels to meet guest service, operational needs and financial objectives.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Understands employees’ positions well enough to perform duties in their absence.
- Develops specific goals and plans to prioritize, organize and accomplish work.
- Monitors and maintains employee productivity.
- Ensures all team members/supervisors understand brand philosophy.
- Maintains operating budget and verifies standards and legal obligations are followed.
- Assists supervisors in understanding team members’ needs and expectations and how to exceed them.
- Celebrates and fosters decisions that result in successes and failures.
- Communicates areas needing attention to staff and follows up to ensure understanding.
- Coordinates cleaning program in all F&B areas, identifies trends and recommends improvements.
- Establishes and maintains open, collaborative relationships with employees.
- Creates a property environment emphasizing motivation, empowerment, teamwork and passion for service.
- Follows property specific second effort and recovery plan.
- Stays readily available and approachable for all team members.
- Demonstrates knowledge of brand specific service culture.
Additional Responsibilities
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Provides guidance and direction to subordinates, setting performance standards and monitoring performance.
- Analyzes information and evaluates results to choose best solutions and solve problems.
- Performs hourly job function if necessary.
- Extends professionalism and courtesy to team members at all times.
- Comprehends budgets, operating statements and payroll progress reports.
- Performs other duties as assigned to meet business needs.
Equal Opportunity Statement
Delta Hotels is an equal opportunity employer and welcomes all applicants. We are committed to non-discrimination based on any protected class. We provide accommodations for job applicants who need assistance with the application or interview process.
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Title: Senior Manager Operations Food & Beverage
Company: Delta Hotels and Resorts®
Location: southwestern ontario, Canada
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