Overview
Restaurant Supervisor Jobs in Portsmouth, VA at Rivers Casino Portsmouth
Title: Restaurant Supervisor
Company: Rivers Casino Portsmouth
Location: Portsmouth, VA
Job Summary:
Must possess outstanding interpersonal communication skills to effectively interface with guests, supervisors, and team members. Responsible for all results from the Expo line through the dining experience.
Supervisory Responsibilities:
- Yes.
Duties/Responsibilities:
- Possesses complete knowledge of all procedures related to the job.
- Continuously fosters great relationships with team members in all areas and mentors others to do the same.
- Ensures that all guests are treated in a prompt, professional, and courteous manner.
- Must possess outstanding interpersonal communication skills to effectively interface with guests, supervisors, and team members.
- Sets standards by being cooperative, helpful, and friendly, and by presenting a neat, clean, well-groomed appearance.
- Integral in ensuring strict adherence to all policies and procedures.
- Assists in weekly inventory of all supplies to ensure all equipment and products needed are on hand and properly rotated.
- Assists in meeting budgeted figures for labor and other expenses.
- Ensures excellent guest service.
- Notifies team members of changes in policy and procedure.
- Must work closely with the Department Trainer to ensure all new hires are trained both with classroom and floor programs. Ensure all existing team members are attending follow-up training sessions.
- Communicate any problems or concerns to the Crossings Restaurant Manager.
- Works with all departments to ensure proper communication.
- Participates in departmental meetings as required.
- Maintains files in such a way that another supervisor could perform efficiently in the event of his/her absence.
- Promotes the Casino through goodwill and a positive attitude.
- Maintains high sanitation and safety standards.
- Maintains security of products and areas assigned to a department.
- Sets high standards by complying with all departmental rules, policies, and procedures.
- Ensures that all Team Members are treated fairly and consistently.
- All other duties as assigned.
Minimum Education and Experience Requirements:
- Minimum 1 year as a supervisor in a full-service restaurant.
- High school Diploma
Certifications, Licenses, and/or Registrations:
- Gaming license/registration as required by jurisdiction(s).
- Able to obtain a Food Manager Certificate.
Knowledge, Skills, and Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and communication skills and the ability to work effectively with all levels of the organization.
- Demonstrates the ability to establish credibility and rapport with operating leaders.
- Ability to work flexible shifts and days of the week, including holidays.
Physical Requirements:
- Must be able to work while standing for hours at a time.
- Must be able to lift up to 15 pounds at times.
- Must be able to tolerate secondhand smoke, high noise levels, bright lights and dust.
