Overview
Reservation Manager (Base Phu Quoc/ HCM) Jobs in Phú Quốc, Kien Giang, Vietnam at Wyndham Garden Grandworld Phu Quoc
Title: Reservation Manager (Base Phu Quoc/ HCM)
Company: Wyndham Garden Grandworld Phu Quoc
Location: Phú Quốc, Kien Giang, Vietnam
- Local Only
- Base in Phu Quoc/ HCM Office
- Communicate the processes to follow in terms of booking quality and correct data input into the PMS, toward the reservation and front office team;
- Communicate processes for compliance with order quality and data inclusion in PMS, towards booking staff and receptionists;
- Regularly check input and data quality. Update the event database .
- Update the Reservations event database:
- Ensure the booking, cancelation or adjustment of room booking are handled smoothly and well recorded for reference.
- Ensure that reservations, cancellations or adjustments of guests' reservations are handled smoothly and stored fully for reference.
- Respond relating room booking information to partners and consult to Manager and Assistant FO Manager on relating information before sending confirmation to guest.
- Respond to partners with information related to reservations and advise the Head and Deputy Head of Reception department on the relevant figures before sending confirmations to guests.
- File relating records in relating to room booking.
- Keep a record of documents related to the reservation.
- Check list of incoming guests and relating documents 1 day prior to their arrival to ensure correct information.
- Check the visitor list and related documents one (01) day before arrival to ensure accurate information.
- Print list of incoming guests in the day and send to relating departments.
- Print the list of upcoming guests for the day and send the relevant departments.
- Make weekly and monthly reports, to estimate room occupancy
- Make preliminary reports monthly, weekly, predict room capacity
- Print out list of VIP guests including their information, hobbies and send to department-in-charge on weekly basis.
- Weekly print a list of VIPs with information, interests and send them to the departments in charge.
- Maintain and develop good relationships with travel agents, airline companies, business enterprises as well as social organization.
- Maintain and strengthen good relationships with tour operators, airline companies, commercial organizations as well as social organizations.
- Other tasks
