Overview
Receptionist/Switchboard Operator Jobs in Stellenbosch, South Africa at Craven Cottage CC
Position: Receptionist / Switchboard Operator
- Ensure guests are acknowledged with kindness, warmth and sincerity when entering and departing the reception area.
- Engage with guests, providing information related to the estate, the facilities and experiences.
- Operate the telephone and switchboard service for all calls.
- Refer calls and provide assistance to the appropriate person depending on the nature of the call.
- Maintain a register of bookings and reservations and communicate with the Security department.
- Compile and update data related to the area of activity.
- Complete and distribute information that needs to be communicated around the estate.
- Correct and update electronic telephone directory.
- Ensure that lunch and dinner booking sheets from the restaurant are communicated to the appropriate departments.
- Keep management informed of all concerns that guests raise.
- Ensure all lost property is handed over and signed to the security manager.
Requirements
- Preferably 1–2 years of previous reception or switchboard operator experience.
- Excellent telephone etiquette and customer‑service skills.
- Fluent in English with excellent written and oral communication skills.
- Strong organizational skills and attention to detail.
- Availability to work within hospitality operating hours (e.g., evenings, public holidays, weekends).
- Comfortable dealing with very distinguished clientele.
- Must be well‑presented and have an enthusiastic personality.
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Title: Receptionist/Switchboard Operator
Company: Craven Cottage CC
Location: Stellenbosch, South Africa
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