Overview
Receptionist, Customer Service/HelpDesk Jobs in Gqeberha, South Africa at Staff Solutions
Location: Gqeberha
The receptionist will be responsible for ensuring smooth front desk operations and delivering excellent customer service. Key duties include:
- Guest Check-In/Out:
Greet guests, manage check-ins and check-outs, issue room keys, and handle reservations. - Customer Service:
Answer inquiries about hotel services, amenities, and local attractions, and assist with special requests. - Phone and Email Management:
Respond to calls and emails, direct inquiries to appropriate departments, and take messages as needed. - Billing and Payments:
Process guest payments, handle billing issues, and provide receipts. - Record Keeping:
Update guest records, maintain booking logs, and prepare daily reports. - Problem Resolution:
Address guest complaints or issues professionally, escalating as necessary.
This role requires strong communication skills, attention to detail, and a friendly, helpful demeanor to create a welcoming experience for guests.
Title: Receptionist, Customer Service/HelpDesk
Company: Staff Solutions
Location: Gqeberha, South Africa
Category:
