Overview
Outlets Manager Jobs in Abu Dhabi Emirate, United Arab Emirates at Cristal Hotel Abu Dhabi
Title: Outlets Manager
Company: Cristal Hotel Abu Dhabi
Location: Abu Dhabi Emirate, United Arab Emirates
Company Description Cristal Hotel Abu Dhabi is located in the downtown banking district, just a short drive from Abu Dhabi International Airport. Cristal is centrally situated in the midst of the capital’s major tourist destinations. Madinat Zayed Shopping Centre and Gold Souk, Al Wahda Mall, World Trade Centre Mall, and the renowned Corniche Beach are all within walking distance.
We offer our guests 192 rooms and suites, state-of-the-art meeting rooms, a fully equipped business center, underground parking, and complimentary WiFi. The 19th floor has the Figure 8 Health Club with steam and sauna rooms, a gym, an indoor pool, and the exclusive Cristal Spa.
You can also relax, unwind, and enjoy a cup of coffee at our chic and cozy Blendz lobby café, enjoy tempting beverages and live entertainment at the Viewz Restaurant, or indulge in specialty Korean cuisine at The Taste of Korea.
Role Description: The Outlets Manager is responsible for overseeing the daily operations of all food and beverage outlets at Cristal Hotel Abu Dhabi, ensuring an exceptional guest experience and consistent service standards. This full-time, on-site role, based in Abu Dhabi Emirate, United Arab Emirates, includes managing outlet staff schedules, supervising service delivery, monitoring product quality, and ensuring compliance with health, safety, and hygiene regulations. The role involves driving revenue through upselling, promotions, and cost control, coordinating with kitchen and support teams, and maintaining accurate inventory and ordering processes. The Outlets Manager will also handle guest feedback, support training and performance development, and collaborate with hotel management on outlet strategies and improvement initiatives.
Qualifications
- Strong focus on Customer Satisfaction and Customer Service, with a proven ability to handle guest feedback and maintain high service standards.
- People Management skills, including team supervision, coaching, scheduling, and performance management in a hospitality or food and beverage environment.
- Effective Communication skills for working with guests, team members, and cross-functional departments, with proficiency in English; additional languages are an advantage.
- Inventory Management skills to oversee stock levels, ordering, cost control, and waste reduction in all outlets.
- Previous experience in managing hotel restaurants, bars, or similar outlets, preferably in a 4- or 5-star property for more than 5 years.
- Knowledge of food and beverage operations, basic financial reporting, and health and safety regulations.
- Ability to work flexible hours, including weekends and holidays, in a fast-paced environment.
- Hospitality-related diploma or degree is preferred; equivalent work experience will be considered.
