Operations Manager – Hotel/Lodge Jobs in Burns Lake, Canada at JRoss Recruiters
Location: Burns Lake
Description
Operational Leadership
Lead daily operations across the hotel, lodge, restaurant, pub, event centre, and supporting maintenance functions
Ensure consistent delivery of service standards, operating procedures, and brand expectations across all departments
Coordinate cross-functional operations to ensure smooth, seamless guest experiences
Drive ongoing operational improvements focused on efficiency, quality, and profitability
Oversee execution of maintenance, QA, and facility standards
Team Leadership & Development
Lead, mentor, and support a team of approximately 30–40 managers, supervisors, and frontline staff
Build a strong, accountable, guest-focused leadership culture across departments
Support recruitment, onboarding, training, and retention strategies
Hold departmental leaders accountable for performance, standards, and team development
Contribute to succession planning and internal growth pathways
Financial & Business Performance
Oversee budgets, forecasting, revenue performance, and labour management
Monitor occupancy, F&B performance, event revenue, and overall operational KPIs
Identify opportunities to improve profitability and operational efficiency
Support pricing, forecasting, and revenue strategy discussions
Manage key supplier, contractor, and vendor relationships
Guest Experience
Champion a consistently high standard of guest service across all touchpoints
Resolve escalated guest issues and service recovery situations
Monitor guest feedback and implement continuous improvements
Compliance, Safety & Risk
Ensure compliance with WorkSafeBC, food safety, liquor licensing, and internal policies
Lead incident response, investigations, and risk management processes
Maintain a strong focus on safety for guests, staff, and assets
Requirements
Minimum 5 years of progressive hospitality management experience
Minimum 3 years in a multi-department leadership role managing managers or supervisors
Experience overseeing complex hospitality operations (accommodations, F&B, events, or similar multi-unit environments)
Strong financial acumen including budgeting, forecasting, labour management, and revenue oversight
Proven leadership capability with a track record of building and developing high-performing teams
Strong communication skills, both written and verbal
Proficiency with Microsoft Office and hospitality systems (Cloudbeds, Sage, Touch Bistro, or similar an asset)
Valid Class 5 driver’s licence
Legally entitled to work in Canada
Satisfactory references and Criminal Record Check required
Corporate Culture
Competitive salary in the $80,000–$85,000 range plus vacation entitlement
Municipal-style pension plan, uncommon among small hospitality operators in northern BC
Extended health and dental benefits
Relocation assistance for candidates moving from outside Burns Lake
Short-term staff accommodation available during transition
Significant leadership autonomy and decision-making authority
Opportunity to oversee a full hospitality portfolio including accommodations, food & beverage, events, and facilities
Direct contribution to a community-owned Indigenous business focused on long-term regional development
A lifestyle rooted in nature, lakes, forests, and outdoor recreation, with strong community connection and meaningful day-to-day impact
Title: Operations Manager – Hotel/Lodge
Company: JRoss Recruiters
Location: Burns Lake, Canada
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