Overview
Operations Manager Jobs in Metro Manila at ZUS Coffee Philippines
Title: Operations Manager
Company: ZUS Coffee Philippines
Location: Metro Manila
JOB RESPONSIBILITIES:
Leadership & Change Management:
- Provides direction and strategy to all Outlet Managers to drive growth in the respective area.
- Set goals, monitors work, and evaluates results to ensure that objectives and operating requirements are met, and customer requirements are met or exceeded.
- Effectively provides leadership, communication, direction and talent development to the team and encourages the development of all staff to drive overall company success.
- Systematically cultivates and maintains long-term, collaborative relationships with key stakeholders and works closely with other Departments to achieve mutual goals.
- Keeps abreast with current issues affecting Branches and develops strategies to address these issues.
Outlet Operations:
- Leadership and direction to the Department by assisting the Head of Retail Operations with the development of long-range and annual plans, including forecasting and budgeting preparation.
- Direct and oversee operations activities and personnel by guiding employees in achieving the goals and objectives of the Company.
- Monitor performance of retail operation, implement improvement plans when necessary.
- Review existing and establish new policies and procedures to streamline activities and standards to meet operational needs and requirements.
- Provide necessary training to staff to enhance skills and performance.
- Collaborate with other departments to enhance business systems or processes, such as customer service, logistics/supply chain, and academy.
- Plan, propose, adopt and implement physical presence strategies.
- Carry out periodic analysis/study on outlets that covers cost effectiveness, COGS, Wastages, Labor Cost, Utilities, Sales/Product Mix, Service Time, Productivity, etc.
- Ensure to review processes periodically & take measures for fraud prevention, tighten security and safety.
Human Capital Planning:
- Provide scope for advancement and development of employees through training programs and development.
- Evaluating employee performance and providing feedback, coaching, counseling, motivating & discipline.
- Setting objectives and identifying employee training needs.
- Recognizing employee achievements and encouraging excellence in the work environment
Customer Service:
- Resolving customer issues as needed.
- Conduct periodic customer satisfaction surveys to further improve service delivery.
- Review customer needs & explore innovative means to meet/exceed their expectations in services.
Lean Management:
- Ensure all outlets practice this by optimizing resources to reduce redundancy, improve productivity and to achieve cost effectiveness (Labor Cost, Wastages & Utilities).
Part 2 – Secondary roles
- Set goals, develop, and drive strategic and operational plans based on trend analysis and local market knowledge to ensure effective execution.
- Manage the team with integrity, honesty, and knowledge that promotes the culture, values, and mission of ZUS Coffee.
- Oversee operating costs by defined geography to optimize the contributions.
- Optimize geography contributions through the right people, place, and the following processes.
- Drive the engagement, development, and performance of all team members.
- Demonstrate a calm demeanor during tough periods or unusual events and manage smooth transitions thereafter to keep the stores operating to standard and to set positive examples for the store teams.
- Set clear expectations, delegate, and communicate key responsibilities and practices to team members to ensure smooth flow of operations.
- Constantly review store environment to identify problems, concerns, and opportunities for improvement.
- Monitor and manage store staffing levels.
- Utilize management information tools and analyze financial reports to identify and address trends and issues in-store performance.
- Develop risk management framework, service recovery framework, policy, process and establish financial budgets and plans.
- Develop and maintain business continuity strategies, policies, and guidelines.
- Facilitate the innovation process within the organization and foster business relationships and organizational diversity.
- Manage compliance with food and beverage hygiene policies and procedures.
- Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition.
- Utilize and demonstrate effective management principles and practices to create and maintain a successful store team resulting in an environment where employee is valued and respected.
JOB COMPETENCIES / REQUIREMENTS:
Qualification
- Possess at least a Degree in Business Administration; Hospitality Management; Catering Management or any other relevant fields.
- Must be residing in South Luzon
Experience
- At least 8 years of experience in the F&B industry, with proven experience managing a network of at least 30 outlets.
- Possess good leadership and people management skills.
- Excellent interpersonal, communication, planning and negotiation skills.
- Proactive and customer oriented.
- Excellent computer skills and proficiency in Excel, Word, PowerPoint.
- High level understanding and in-depth knowledge of F&B industry.
- Leadership through influence and effective conflict resolution.
- High tolerance for ambiguity.
- Analytical and meticulous.
- Excellent problem-solving skills.
Skills & Knowledge
- Collaboration and teamwork: Willingness to work closely with other departments, leaders, and stakeholders to ensure alignment with the organization's goals and objectives.
- Emotional intelligence: The ability to understand and manage one’s own emotions, as well as the emotions of others, in order to build positive relationships and effectively communicate and lead.
- Adaptability: Flexibility and adaptability in responding
