Overview
Operations & Community Coordinator Jobs in South Africa at hotsourced
Title: Operations & Community Coordinator
Company: hotsourced
Location: South Africa
Operations & Community Coordinator
South Africa (Remote) | Full-Time | Permanent | Community & Operations
Placed by Hotsourced – connecting top South African talent with world-class global companies
We’re hiring an Operations & Community Coordinator to join a fast-growing, community-driven business that operates at the intersection of operations, events, partnerships, and content. This is a hands-on role designed for someone who thrives in fast-moving environments, enjoys creating structure from ambiguity, and takes pride in making things run smoothly behind the scenes.
You’ll work closely with the founder and become a critical part of the business’s operational backbone — helping coordinate projects, manage community experiences, support marketing initiatives, and ensure that nothing slips through the cracks. This role is ideal for someone who combines exceptional organisation with strong communication skills and a proactive, solutions-first mindset.
Company Overview / About Us
Our client is a growing UK-based community business focused on building meaningful professional connections through content, events, partnerships, and collaborative experiences. With a lean and ambitious team, they are scaling quickly and building systems, processes, and operational foundations to support long-term growth.
The business values initiative, ownership, curiosity, and thoughtful execution. Team members are encouraged not only to execute tasks effectively, but also to improve workflows, identify opportunities, and contribute ideas that make the business stronger over time.
Job Summary / Role Overview
Why this role exists
The founder is currently balancing multiple areas of the business across operations, partnerships, events, marketing, and community management. This role exists to provide operational leverage and execution support — allowing the founder to focus on high-impact strategic priorities.
You’ll be responsible for keeping projects moving, coordinating communication, supporting the community experience, and ensuring operational consistency across the business. Success in this role requires someone who is highly dependable, detail-oriented, proactive, and comfortable working independently in a fast-paced startup environment.
This is primarily an execution-focused role initially, but there is strong long-term growth potential for someone who demonstrates ownership, operational thinking, and a passion for improving systems and processes.
Key Responsibilities
Events & Community Coordination
- Coordinate and manage events from planning through post-event delivery
- Ensure all event communications, branding, and announcements follow a consistent format
- Monitor registration and attendance metrics and proactively flag risks or concerns
- Manage attendee communication before and after events
- Support smooth execution of virtual and in-person events
- Coordinate logistics including scheduling, venue communication, catering, and event support
- Produce post-event content including recordings, summaries, transcripts, and uploads
- Maintain organised event and content archives
Community Support
- Manage member support requests, subscriptions, and access-related queries
- Support onboarding experiences for new members
- Maintain accurate and up-to-date community records and engagement tracking
- Monitor community activity and escalate important issues when needed
- Ensure community data remains organised across platforms and systems
Marketing & Content Support
- Manage the community newsletter process from content gathering through scheduling and publishing
- Draft and schedule LinkedIn content aligned with the company brand and tone
- Repurpose event and community content into engaging social posts and updates
- Track and report on basic marketing and engagement metrics
- Coordinate Member Spotlight initiatives including outreach and scheduling
- Support website content updates where required
Partnership & Operations Support
- Maintain partnership trackers and lead databases
- Research prospective partners and support outreach initiatives
- Help coordinate partner-led collaborations and deliverables
- Monitor operational deadlines and proactively flag risks before they become issues
- Assist with reporting, insights, invoicing support, and light operational administration
Founder Support
- Follow up proactively on approvals, reviews, and pending actions
- Maintain visibility across key business priorities and content schedules
- Create operational clarity and help reduce founder bottlenecks
Required Qualifications / What We’re Looking For
Experience & Background
- 2–5 years of experience in operations, community management, marketing, executive assistance, or similar coordination-focused roles
- Experience working within startups, agencies, or fast-paced small teams
- Experience supporting founders or senior leadership teams is highly advantageous
Core Skills & Competencies
- Exceptional organisational and prioritisation skills
- Strong operational mindset with the ability to manage multiple moving parts simultaneously
- High attention to detail and commitment to accuracy
- Proactive, self-motivated, and confident taking initiative
- Comfortable working independently in ambiguous or evolving environments
- Strong problem-solving and critical-thinking abilities
- Ability to identify process improvements and operational efficiencies
Communication
- Excellent written and verbal English communication skills
- Strong interpersonal skills with the ability to build positive community relationships
- Professional, warm, and human communication style
- Comfortable hosting or supporting online meetings and events when required
Tools & Systems
Proficiency with Notion is a non-negotiable requirement for this role.
The successful candidate must be highly confident using Notion for operational management, documentation, task tracking, database management, workflow organization, and cross-functional coordination within a fast-paced environment.
- Notion (mandatory)
- Slack
- Google Workspace
- Canva
Experience using AI tools such as ChatGPT or Claude within day-to-day workflows is highly preferred.
Preferred Skills / Nice to Have
- Experience supporting or managing professional communities or membership-based businesses
- Event coordination experience across virtual or in-person events
- Experience writing newsletters or managing social media content
- Exposure to partnerships, business development, or stakeholder coordination
- Familiarity with Zapier, Make, Mailchimp, Beehiiv, Substack, or CRM tools
- Experience working across distributed or international teams
- Comfortable appearing on camera or supporting event hosting
- Understanding of operational automations and workflow optimisation
Work Schedule
- Monday to Friday
- 09:00 – 18:00 GMT
- 11:00 – 20:00 SAST
Benefits / What We Offer
- Annual Salary: R308,000 – R396,000 per annum
- Fully remote working environment
- Opportunity to work directly with an international founder and growing global business
- Exposure to startup operations, community building, and business scaling
- Long-term growth opportunities within a fast-evolving company
- Collaborative, entrepreneurial, and supportive work culture
- Real ownership and impact from day one
- Opportunity to contribute to operational systems and automation initiatives
What Success Looks Like
- Events and community initiatives run smoothly without requiring constant oversight
- Communication remains consistent, professional, and error-free
- Operational issues are identified and solved proactively
- The founder gains increased bandwidth and operational visibility
- Community members feel supported, engaged, and valued
- Processes become more efficient, scalable, and systemised over time
Reality Check
This is a dynamic startup role with shifting priorities and multiple responsibilities running simultaneously. The ideal candidate is someone who enjoys fast-paced environments, adapts quickly, and takes ownership naturally.
If you enjoy creating order from complexity, improving systems, and helping businesses scale operationally, this role offers significant opportunity for growth and impact.
This role is heavily systems and operations driven, and the candidate must be comfortable working extensively within Notion on a daily basis.
