Overview
Office Experience Coordinator Jobs in Plano, TX at Lockton
Title: Office Experience Coordinator
Company: Lockton
Location: Plano, TX
Your Responsibilities
We are seeking an Office Experience Coordinator to deliver a seamless, welcoming, and elevated experience for guests, clients, and associates within our office environment.
Reporting to the Office Experience Lead, this role is responsible for executing day-to-day hospitality operations while bringing energy, attention to detail, and thoughtful service to every interaction. The Coordinator plays a key role in ensuring the office runs smoothly—supporting meetings, events, and guest flow from arrival to departure.
This position also serves as a guest concierge and runner, escorting visitors from the building lobby through security to the main office floors, ensuring a smooth, professional, and highly positive first impression.
Guest Experience & Front-of-House Support
- Serve as a welcoming first point of contact for guests, clients, and associates
- Deliver a polished, professional, and warm experience from arrival to departure
- Anticipate guest needs and respond quickly with a solutions-oriented mindset
- Represent the company brand through presence, communication, and attention to detail
Lobby Escort & Runner Responsibilities
- Coordinate with building security and front desk to greet and escort guests from the lobby to office floors
- Ensure a smooth and efficient arrival process, minimizing wait times and confusion
- Communicate proactively with internal hosts regarding guest arrival and timing
- Manage multiple guest arrivals with organization and professionalism in a fast-paced environment
- Maintain a visible, responsive presence to support guest flow throughout the day
Meetings, Events & Office Readiness
- Set up and reset meeting rooms to company standards, ensuring readiness at all times
- Coordinate and receive catering deliveries; ensure accurate setup and presentation
- Support internal meetings, executive gatherings, and office events with high attention to detail
- Monitor conference rooms and common areas to maintain cleanliness and organization
Hospitality Operations
- Partner with the Office Experience Lead to execute hospitality standards and best practices
- Support day-to-day front-of-house operations, ensuring consistency and quality
- Maintain inventory of hospitality supplies and notify Lead of replenishment needs
- Provide coverage and support across the hospitality function as needed
What Success Looks Like
- Guests feel welcomed, guided, and cared for from the moment they arrive
- Meetings and events run smoothly with no gaps in readiness or execution
- The office environment consistently reflects a high standard of professionalism and hospitality
- You anticipate needs before they arise and take initiative without being asked
REPORTING STRUCTURE
- Reports directly to the Office Experience Lead
- Takes day-to-day direction and priorities from the Office Experience Lead
- Works closely with Executive Assistants and internal teams to support business need
Qualifications
- High school diploma or equivalent required
- 1–3 years of experience in hospitality, customer service, or a client-facing role preferred
- Strong interpersonal and communication skills with a professional presence
- Highly organized with strong attention to detail
- Ability to multitask and remain composed in a fast-paced environment
- Proactive, dependable, and service-oriented mindset
- Comfortable being on your feet, walking frequently, and assisting with light lifting/setup
WHY THIS ROLE
This is not a traditional front desk position—you are a key part of the experience. Every interaction and every detail is an opportunity to create a positive and lasting impression.
