Office Coordinator

Overview

Office Coordinator Jobs in Toronto, Canada at University Health Network

Company Description

UHN is Canada’s No. 1 hospital and the world’s No. 1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members. UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada’s top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care.

UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and its only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Job Description

Union: Non-Union
Number of vacancies
: 1
New or Replacement
Position: Replacement
Site: Princess Margaret Cancer Centre Lodge
Department: PMH Lodge
Reports to: Manager
Salary Range: $ to $ per hour
Hours
: hours per week
Shifts: Monday to Thursday 12-8 pm and Sunday 12-8 pm
Status: Permanent Full-Time
Closing Date: April 29, 2026

Job Summary

The Princess Margaret Cancer Centre Lodge provides temporary accommodation for cancer patients who come to Toronto to receive cancer treatment. As an integral part of the Princess Margaret Lodge, the primary responsibilities of the Coordinatorinclude: admission criteria/bookings, resident check-in and check-out, managing resident relations, etc.; aligning with Princess Margaret Cancer Centre, Corporate Standards and Priorities, ensuring all rules and corporate policies are implemented;

performing cross-functional and/or other duties consistent with the job classification, as assigned or requested.

KEY RESPONSIBILITIES

Oversees all Princess Margaret Cancer Centre Lodge Office Administrative Operations

Provides frontline services for residents in a hotel-like environment

Manages incoming accommodation reservations, emails and telephone calls for new residents

Promotes hospitality in person, over the phone and via email

Registers residents upon check-in and check-out with electronic scheduling system

Conducts daily shift handovers and creates tracking reports (, room lists occupancies and vacancies, meal count, housekeeping services, etc.)

Receives payments in multiple formats (, cash, and/or credit card payments)

Accounts for cash and credit/debit card receipts

Prepares Month End and relevant Financial Reports

Ensures residents comply with PM Lodge rules

Oversees all Princess Margaret Cancer Centre Lodge Resident Relations

Oversees day to day organization of reservations, resident inquiries, transportation, and overall resident satisfaction at the point of check-in and check-out

Resolves any guest concerns regarding booking inquiries, conflicts and room assignment

Responds to emergency situations, as per established guidelines, to ensure resident safety, including taking the lead and directing staff, as required

Communicates regularly with PM Lodge staff on the topic of specific guest requests (, room relocation, housekeeping needs, etc.)

Problem solves and escalates PM Lodge issues, as required

Oversees the Princess Margaret Cancer Centre Lodge Facilities, Staff and Volunteers

Oversees front desk and Lodge staffing, payroll submissions, and vacation requests, as required

Oversees staff sick time and ensures staff coverage, as required

Maintains oversight of PM Lodge’s physical appearance and ongoing facility maintenance

Communicates important updates to all PM Lodge staff and volunteers

Oversees the Lodge volunteers and program activities

Aligns with Princess Margaret Cancer Centre and Corporate Standards and Priorities

Liaises with appropriate Princess Margaret Cancer Centre and the University Health Network department managers regarding service standards

Implements corporate initiatives at the PM…

Title: Office Coordinator

Company: University Health Network

Location: Toronto, Canada

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