Overview
Night Operations Manager Hotel Saint Louis Jobs in Columbia, USA at Seven Gables Inn
Position: Full-Time Salary Night Operations Manager Hotel Saint Louis
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Full-Time Salary Night Operations Manager Hotel Saint Louis
Job Title:
Operations Manager
Job Overview: We are seeking a highly skilled and experienced Operations Manager to join our dynamic team. This individual will play a crucial role in overseeing various aspects of hotel operations during later evenings, ensuring seamless service delivery, and maintaining exceptional standards across departments.
Key Responsibilities:
- System Expertise:
- Possess comprehensive knowledge and training on all hotel systems, including but not limited to the Front Desk check-in process using ‘Light Speed,’ restaurant and outlets utilizing ‘Micros POS systems,’ and proficiency in indoor and outdoor lighting and music systems.
- Front Desk Operations:
- Manage and supervise overnight Front Desk operations, including check-ins, check-outs, and guest inquiries.
- Ensure accurate handling of reservations and guest information.
- Guest Services:
- Handle VIP guest requests and oversee the concierge services to ensure a personalized and exceptional guest experience.
- Proactively address guest issues, conduct service recovery, and ensure guests leave with a positive impression.
- Prepare special VIP guest amenities for the next day, ensuring a personalized and memorable experience.
- Property Oversight:
- Conduct regular hotel room checks and property walk-throughs to address any issues promptly and maintain a high standard of cleanliness and maintenance.
- Financial Operations:
- Provide change for outlets when needed and oversee financial transactions during later evenings.
- Event Management:
- Supervise the setup and breakdown of evening events, ensuring smooth execution and adherence to established standards.
- Oversee the setup and breakdown of the club lounge, ensuring a welcoming atmosphere and excellent service for guests.
- Guest Interaction and Feedback:
- Actively engage with guests by touching tables in the restaurants, being present in the lobby, and seeking feedback to enhance overall guest satisfaction.
- Implement effective service recovery strategies to address and resolve guest issues promptly.
- Collaborate with the front desk staff, Night Audit team, restaurant, and other night staff to ensure a cohesive and efficient operation.
Qualifications:
- Proven experience in hotel operations management.
- In-depth knowledge of hotel systems, including Light Speed and Micros POS and Qore.
- Strong organizational and multitasking abilities.
- Excellent communication and leadership skills.
- Ability to make sound decisions in high-pressure situations.
- Flexibility to work during later evenings and weekends as required.
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Title: Night Operations Manager Hotel Saint Louis
Company: Seven Gables Inn
Location: Columbia, USA
Category:
