Overview
Night Auditor Jobs in Kansas City, USA at Hotel
Benefits:
- Employee discounts
Overview:
The Night Auditor serves as the Front Desk Attendant during the night shift and will be responsible for compiling and organizing several end-of-day reports each shift.
Primary Duties and Responsibilities:
- Welcome all guests in a friendly, prompt, and professional manner, being sure to give recognition to Rewards Club Members and returning guests.
- Check guests in, issue room keys, and provide information on hotel services and room location.
- Ensure necessary identification is taken from guests at check-in.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns promptly and courteously.
- Accurately record guest information and preferences in the Hotel’s internal system.
- Check guests out; resolve any late or disputed charges.
- Accurately process all cash and credit card transactions using established procedures.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Take action to solve guest problems/complaints using appropriate service recovery guidelines.
- Follow established hotel safety protocols and procedures at all times; immediately report any health and safety incidents, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty.
- Assist with booking guest reservations for individual or group stays, which may be requested either by phone or from within the hotel; process cancellations, revisions, and information updates on reservations as requested.
- Perform Night Audit duties, such as posting room and tax and preparing the front desk for the new day.
Other Duties and Expectations:
- Work closely with all departments using crystal clear communication.
- Lead by example; encourage co-workers to always perform at the highest levels.
- Ask for feedback from supervisors and provide feedback as needed; be open and willing to take directions and/or make changes to job performance as needed.
- Engage guests at all opportunities to build a level of comfort between the guest and our property, instilling a “Home Away From Home” comfort during their stay.
- Understand and respond to customer’s needs and ensure a high level of guest satisfaction.
- Other duties as assigned.
Qualifications and Requirements:
- High school diploma or equivalent is preferred.
- Basic computer skills and Microsoft Suite experience required.
- 1-year experience working in a hotel or similar hospitality role preferred.
- A qualified candidate for this role will have excellent customer service skills, strong communication skills, and great attention to detail.
Schedule:
- Saturdays & Sundays, 11pm-7am
- Holidays as needed
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Title: Night Auditor
Company: Hotel
Location: Kansas City, USA
Category:
