Overview
Night Auditor Jobs in Traverse City, USA at Great Wolf Lodge
At Great Wolf, our Night Auditor is responsible for providing nightly Front Desk support and ensures the front office accounting records are accurate on a daily basis.
Join our Pack:
•Grow your career : A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
•Great Perks :
Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives
•Learn While You Earn :
Gain access to Great Wolf University for on-the-job training, functional, and leadership training
•Prioritize Your Well-Being :
We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
•Celebrate Your Uniqueness :
Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.
Benefits:
Essential Duties & Responsibilities
- Welcomes guests by greeting, answering questions, responding to requests
- Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys
- Establishes credit by verifying credit cards or obtaining cash
- Directs guests to rooms by showing location on resort map
- Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
- Provides concierge duties to guest by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel
- Maintains records by entering room and guest account data
- Collects revenue by entering services and charges, computing bills, obtaining payment
- Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements
- Secures guest’s valuables by processing lost and found to the housekeeping department
- Prints appropriate reports and distributes to management
- Prints or emails express check out folios to be distributed by security to departures
- Assists accounting in the completion of researching any out of balance amounts each night
- Batches credit cards and gift cards, researches variance each night
- Ensures operating systems (Micros and OPERA) balance each night
- Researches any balances in PI accounts nightly and checks them in and out each night
- Organizes credit card receipts by type nightly
Basic Qualifications & Skills
- High School Diploma (or equivalent education/experience)
- Strong basic math skills (addition, subtraction, division, multiplication)
- Must be flexible regarding schedule, based on business demands
- Previous experience demonstrating strong customer service
- Successful completions of a criminal background check and drug screen
Desired Qualifications & Skills
- Previous experience balancing financial transactions
- Ability to multi-task and prioritize a variety of tasks with minimal direction
- Excellent communication skills
Physical Requirements
- Able to sit and/or stand for long periods of time
Application Instructions:
Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.
Position Close Date:
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do…
Title: Night Auditor
Company: Great Wolf Lodge
Location: Traverse City, USA
Category:
