Overview

Night Auditor Jobs in Carlsbad, USA at GRAND PACIFIC HOTEL SERVICES LP

POSITION PURPOSE

Record, process, and analyze the day’s closing figures. Complete all required reports and ensure that the day’s credit transactions are all in balance. Attend to guests’ needs, including, but not limited to, registration, checkout, cashiering, and making guest wake up calls.

ESSENTIAL FUNCTIONS

  • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information.
  • Ensure all security protocols are followed as well as departmental and company procedures.
  • Promote the MARRIOTT BONVOY Program and provide recognition and benefits to all present members.
  • Knowledgeable of the MARRIOTT BONVOY Program and their benefits.
  • Answer all calls within three rings and correctly transfer all calls to appropriate departments.
  • Be accountable for all daily activities.
  • Knowledgeable of all special promotions for all hotel outlets.
  • Knowledgeable of all special hotel accommodation promotions and packages.
  • Recognition of repeat guests and familiarization of corporate accounts.
  • Correctly handling cash transactions and balancing a cash drawer to the given amount.
  • Offering upgrades to coastal, club rooms, and suites when available.
  • Assisting in the Marketplace for sale of merchandise, food and beverage and Starbucks coffee drinks.
  • Informing and selling attraction tickets and referring guests to activities desk. (ERIN-I would delete this line) better to say – referring guests to activities desk for purchase of attraction tickets, available Concierge hours.
  • Maintain Link and Lobby cleanliness and organization.
  • Correctly processing all check outs by ensuring all billing set up and guest folios paid.
  • Accept payment for guests’ accounts both at the time of registration and ntain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
  • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
  • Ensure all wake up calls are made in a timely fashion, properly using guest names.
  • Following up with security when wake up calls go unanswered, to insure guest safety/convenience.
  • Correctly maintain security of MOD keys
  • Maintaining all nightly reports, including MOD reports in the mornings to inform day hotel management of overnight activities/incidents.

    • Other:

    Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

    Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

    Upon employment, all employees are required to fully comply with Westin/Solea Carlsbad Resort & Spa rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

    SUPPORTIVE FUNCTIONS

    In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

    • Assist concierge in handling mail and facsimiles and providing guest with information regarding resort facilities and local attractions.
    • Book reservations for those guests who approach the Front Desk or call during off peak hours when central reservations center is unavailable.

    SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

    The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

    • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
    • Must…

    Title: Night Auditor

    Company: GRAND PACIFIC HOTEL SERVICES LP

    Location: Carlsbad, USA

    Category:

     

    Apply

    Upload your CV/resume or any other relevant file. Max. file size: 800 MB.