Overview
Night Auditor Jobs in Washington, USA at Aka-Hotels-Hotel-Residences
Hotel AKA Washington Circle is seeking a part-time Night Auditor!
The Night Auditor will oversee nightly operations, including auditing reports, managing guest interactions, and ensuring accurate financial records. Responsibilities encompass reservations, customer service, and maintaining a secure environment, with a focus on anticipating and meeting guest needs.
Responsibilities:
- Act as Manager on Duty in the absence of the Management.
- Run audit reports/journals from the front office system, POS and computer.
- Input into the front office system revenue/expenses/allowances to generate the daily reports such as the guest ledger summary
- Balance all revenue settlement accounts nightly, maintain files and reset the system for next day operations.
- Engage all residents with an upbeat can-do attitude
- Responsible for completing daily shift reports.
- Responsible for accurate and timely information passed on to the next shift.
- Coordinating resident move-in and move-out materials
- Introduce property services and amenities to new arrivals and follow up with a warm call once the resident has settled into their suite.
- Creating and maintaining reservations in the system.
- Auditing reservations to ensure reservation accuracy and all residents’ requests are in order to their arrival.
- Answering outside phone calls and directing to the appropriate
- Promoting, selling and upselling the AKA brand to potential guests.
- Call, confirm and customize all resident reservation requests to exceed residents’ expectations during their stay
- Follow up with guests on housekeeping and/or maintenance requests once they have been completed
- Assist guests whenever possible (i.e. making dinner reservations, creating guidelines to local tourist attraction activities, contacting car service/taxi, etc.)
- Handling, logging, and communicating delivery of packages
- General knowledge of local dining, entertainment, and historical options
- Handle incoming calls for resident transfer, reservations, on-site management team.
- Provide a thorough and professional introduction to incoming leads via walk-in, referrals, etc.
- Provide a property tour and show room introductions.
- Relationship building with new and existing clients
- Maintains guest confidence by maintaining service levels; garnering “repeat” visits
- Maintains a safe, secure, and healthy environment by establishing, following, and enforcing standards and procedures, complying with legal regulations.
- Enhances property reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to role accomplishments.
- Anticipate the needs of Guests and respond promptly and professional
- Other duties as assigned.
Desired
Skills:
- Minimum of one to two years of Guest Service experience preferred.
- Demonstrated strong guest service skills.
- Demonstrated problem solving and decision-making skills.
- Demonstrated energetic, self-motivating and a “can do” positive attitude.
- Proficiency in English (written and oral).
Required Qualifications:
- High school degree or equivalent.
- Ability to be flexible with work schedule including nights, weekends and holidays.
- Meticulous attention to detail
- Skills Needed:
Motivational, verbal communication, written communication and manageability.
Physical Requirements:
- Must be able to lift up to 15 lbs.
- Sits, stands, bends, stretches, lifts items, and moves intermittently during working hours.
Our Team Members enjoy very generous PTO;
Health;
Dental;
Vision and 401(k) benefit plans. We recognize and promote top performers because we know that our success is due to your achievements.
AKA Hotels + Hotel Residences, is a family owned and operated company, we consider our Team Members the most important asset. With over 100 years of history and experience behind us we’re always looking for Team Members ready to join our family. Grow with us!
About Hotel AKA Washington Circle:
Hotel AKA Washington Circle is a welcome new addition to the vibrant Foggy Bottom/West End neighborhood in downtown Washington, DC. Conveniently located on Washington Circle and directly across from the Foggy Bottom Metro station this newly transformed boutique hotel is just steps from The George Washington…
Title: Night Auditor
Company: Aka-Hotels-Hotel-Residences
Location: Washington, USA
Category:
