Lounge Manager Jobs in Tangerang, Indonesia at Pengiklan Anonim
An exciting opportunity to lead the day-to-day operations of a premium airport lounge within Indonesia’s most strategic aviation hubs.
Located across key gateways—including Soekarno-Hatta International Airport—these exclusive lounges deliver a seamless and elevated experience for discerning travellers. Positioned within major connectivity hubs, the lounges serve as preferred destinations for entrepreneurs, corporate leaders, government officials, and premium passengers seeking comfort, efficiency, and personalized service.
The operation combines refined F&B, private meeting spaces, and tailored guest experiences designed for both transit and destination travellers. In an increasingly competitive airport environment, this role plays a critical part in ensuring consistent service delivery, operational excellence, and guest satisfaction on a daily basis.
The Role
Overseeing the day-to-day operations of the lounge, ensuring smooth, efficient, and high-quality service delivery
Leading and supervising front-of-house and service teams to maintain premium service standards
Supporting the General Manager in driving overall performance, guest satisfaction, and operational goals
Ensuring consistency in service, cleanliness, presentation, and guest engagement across all touchpoints
Coordinating closely with culinary and support teams to deliver a seamless F&B experience
Managing shift planning, staffing levels, and team productivity in a dynamic, high-traffic environment
Handling guest feedback and resolving issues promptly to maintain a high level of satisfaction
Upholding compliance with operational procedures, safety, and service standards
What We Need From You
Proven experience in a supervisory or managerial role within luxury hospitality, premium lounges, or high-end hotels
Strong operational focus with attention to detail and a hands‑on leadership approach
Excellent interpersonal and communication skills, with a passion for guest service
Ability to lead, motivate, and develop teams in a fast‑paced environment
Solid understanding of F&B operations and service standards
Problem‑solving mindset with the ability to remain composed under pressure
Fluency in English; regional experience in Indonesia or Southeast Asia is advantageous
What We Offer
A key operational leadership role within a leading international hospitality group, offering competitive remuneration and exposure to premium airport lounge operations
The opportunity to develop leadership capabilities while contributing to a high‑performing and service‑focused team
Access to career growth and development opportunities within a broader hospitality network
If you’re passionate about delivering exceptional guest experiences and ready to take the next step in airport hospitality leadership, we’d love to hear from you.
Even if you don’t meet every requirement but believe you bring the right attitude and potential, we encourage you to apply and start your journey with us.
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Title: Lounge Manager
Company: Pengiklan Anonim
Location: Tangerang, Indonesia
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