Overview
Inside Sales Team Manager Jobs in Greater São Paulo Area at 99
Title: Inside Sales Team Manager
Company: 99
Location: Greater São Paulo Area
About The Company
If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.
We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).
To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.
Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.
About The Team/role
As the Inside Sales Team Manager, you will take full ownership of the inside sales business in Brazil, leading the strategic execution, operational management, performance oversight, and team leadership of our food service SaaS inside sales operation.
Leveraging both company-supported resources and proactively generated leads, you will drive large-scale business growth through the development of a standardized inside sales framework and refined operational processes. In this role, you will play a critical part in supporting the company’s overall sales objectives by ensuring strong execution, operational efficiency, and sustainable team performance.
In this role, you'll be…
- Business Planning & Performance Overall Management: Based on the company's overall strategy and the characteristics of the Brazilian market, formulate the annual/quarterly sales targets, lead development plans and inside sales strategies of the Inside Sales Department, decompose the targets to each team and drive their implementation; conduct regular reviews of performance achievement and lead conversion, dynamically optimize strategies to ensure the team overachieves performance indicators.
- Lead System Construction & Operation: Coordinate the allocation, screening and activation of leads from the company's cooperative resources, and establish a hierarchical lead management mechanism; guide the team to carry out proactive lead development (e.g., industry directory mining, online channel customer acquisition, etc.), build a high-conversion lead pool, and improve lead utilization and conversion efficiency.
- Team Building, Management & Empowerment: Be responsible for the recruitment, construction and capability development of the inside sales team (including team supervisors and inside sales specialists), and establish a sound assessment, incentive and elimination system; lead the daily team management, inside sales script optimization and skill training to build a high-execution, high-conversion inside sales team.
- Standardization of Inside Sales System: Build a standardized full inside sales process (lead touch, demand mining, product explanation, negotiation follow-up, contract signing and conversion), formulate unified script templates, follow-up norms and objection handling guidelines; promote the in-depth application of the CRM system in inside sales business to realize the data-driven management of the entire link of leads, communication and conversion.
- Cross-department Collaboration & Risk Control: Link with the Direct Sales Department, Channel Department and Sales Support Department to establish a collaborative mechanism for lead transfer and customer handover to avoid business conflicts; establish an inside sales compliance control system, standardize script content and customer communication records to avoid compliance risks and customer complaint risks.
We're eager to be in touch because you have…
- Educational Background: College degree or above; majors such as Business Administration and Marketing are preferred.
- Language Proficiency: Advanced/fluent English.
- Work Experience: More than 5 years of relevant inside sales experience, including experience in managing a To B inside sales team; experience in inside sales management of the SaaS, catering/retail industry is preferred; having managed a 100+ person inside sales team, with practical experience in lead operation and large-scale performance breakthrough.
- Core Competencies: Possess extremely strong goal orientation, overall planning ability and data thinking, and be good at optimizing lead operation and inside sales strategies through data; proficient in inside sales team management and empowerment, able to quickly iterate the script system and improve the overall team conversion rate; have excellent problem-solving and cross-department collaboration capabilities.
- Other Requirements: Extremely strong pressure resistance, able to adapt to the fast-paced assessment of inside sales business; willing to deeply cultivate the Brazilian market for the long term, have a profound understanding of the needs of local catering merchants, and possess excellent cross-cultural management capabilities.
You'll love working at DiDi because…
We create user value
We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.
We are data-driven
We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
Win-win Collaboration
Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
We believe in integrity
Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
Growth
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
Diversity and Inclusion
Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.
Diversity & Inclusion
Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.
We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups – 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.
We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).
