Overview
Housekeeping Supervisor Jobs in Myrtle Beach, USA at Martin Resorts, Inc.
Responsibilities
- Comply at all times with Brand standards and OSHA regulations.
- Manage the daily operations of opening and closing of the Housekeeping and Laundry departments.
- Conduct regular inspections of the hotel guestrooms on daily basis to ensure adherence to cleanliness, maintenance standards and productivity levels are being met and maintained.
- Prepare and monitor VIP rooms, special guests , and requests.
- Coordinate department’s activities with other departments to facilitate increased levels of communication and guest satisfaction.
- Monitors vacant rooms, check out rooms, and stayovers and communicates with the front office pertinent information.
- Maintain a complete and accurate set of logs and room status.
- Responsible for assigning or reassigning room list to room attendants.
- Support and supervise the assignments of houseperson and laundry attendants.
- Issues proper keys to authorized personnel.
- Train on cleanliness standards.
- Lead daily stand up and pre-shift meetings.
- Promote the rules and regulations of the hotel intended for the safety and welfare of guests.
- Be aware and respond to possible situations with guests regarding cleanliness of hotel public areas and guestrooms.
- Monitor quality and cleanliness Brand standards and meets the expectations of the guests on a daily basis.
- Demonstrates knowledge of job-relevant issues, products, systems, and processes.
- Manages lobby areas, including overall maintenance, daily upkeep, and cleanliness.
- Provides services that are above and beyond for customer satisfaction and retention.
- Ensure associates have supplies, equipment, tools, and uniforms necessary to perform their jobs.
- Serves as a role model to demonstrate appropriate behaviors.
- Carries out supervisor responsibilities in accordance with hotel policies and standard operating procedures.
- Train and develop associates on 4 Keys service standards, technical skills, standard operation procedures, and safety standards.
- Ensure all associates are safety conscious and trained in safe work practices.
- Ensure associates exceed service and cleanliness standards.
- Fosters open channels of communication between all employees.
- Follow all additional duties as assigned by management.
Skills and Abilities
- Understand the mission, vision, and goals of the hotel.
- Bi-lingual in Spanish and English to effectively communicate.
- Strong computer skills and proficient in Microsoft Office.
- Strong leadership skills and the ability to apply them in a dynamic environment.
- Establish goals and objectives for department.
- Well organized, focused and complete all work assigned.
- Work cohesively with co-workers and all departments as part of a team.
- Build morale and promote positive employee engagement.
- Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
- Ability to read, comprehend, and write instructions, correspondence, reports, and memos.
- Ability to communicate verbally with guests, management, and co-workers.
- Ability to effectively present information to associates, management, guests, and the public in one-on-one and group situations.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to understand guest service needs.
- Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
- Must be able to lift up to 15 lbs. on a regular and continuing basis.
- Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
- Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
- Requires manual dexterity to use and operate all necessary equipment.
Job Qualifications/Requirements
Education: High School diploma or GED equivalence
Experience: Minimum 1 year’s experience in housekeeping leadership or Inspector/ress role.
Additional: Will be required to work flexible scheduled shifts based on business needs.
Physical Requirements
The minimum physical requirements for this position include but are not limited to:
- Must be able to lift and/or carry up…
Title: Housekeeping Supervisor
Company: Martin Resorts, Inc.
Location: Myrtle Beach, USA
Category:
