Overview
Housekeeping Room Attendant Jobs in Vancouver, Canada at SilverBirch Hotels & Resorts dba: Residence Inn by Marriott Vancouver Downtown
Position: Housekeeping Room Attendant )
Company Overview
Silver Birch Hotels & Resorts is one of Canada’s leading hotel and resort management companies, with over 20 hotels nationwide. We are committed to delivering the highest standards of Canadian hospitality in a fun environment that celebrates our rich sense of place. Our dedicated team of over 3,000 associates strives to create extraordinary experiences for our guests while achieving industry-leading results.
Summary
We are looking for a Room Attendant at the Residence Inn by Marriott Vancouver downtown in British Columbia.
Reporting to the Housekeeping Manager, the Room Attendant is responsible for maximizing guest satisfaction and loyalty, through the cleanliness and overall appearance of the guest rooms and corridors.
Duties & Responsibilities
- Cleaning and replenishing all areas of guest rooms per hotel/brand standards
- Preparing rooms for guest arrival and responding to special guest requests (i.e. allergies, pet amenities, cleaning carpet stains, etc.).
- Reporting lost and found articles, generating work orders, unusual circumstances or special room concerns (i.e. pets in room, smoking in room) promptly and as per policy
- Seasonal and deep cleaning of guest rooms as required
- Maintaining linen rooms, housekeeping closets and stocking carts
- Providing information to guests about hotel services, facilities and other amenities
- Welcoming and acknowledging all guests according to company/brand standards
- Listening and responding to guests’ requests or concerns and taking action
- Demonstrates teamwork by cooperating and assisting co-workers as needed
- Maintains confidentiality of proprietary information
- Consistently practices guest and associate privacy and security
- Contributes to a healthy and safe work environment by reporting all safety hazards, following WHMIS and Fire safety training, and working in a safe manner
- Participating and adhering to company sustainability efforts
- Projects a favorable image of Silver Birch Hotels & Resorts to the public
- Consistently demonstrate our Silver Birch values – Engagement, Quality, Performance, Growth and Integrity
- Participating and adhering to our zero waste program
- Other duties as assigned by supervisor
Preferred Education & Qualifications
- Previous customer service experience is an asset
- Previous hotel cleaning experience is an asset
- Previous experience using a variety of cleaning supplies, equipment and tools
- WHMIS certification an asset
Working Conditions
- Position requires standing, moving, bending
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 40 pounds without assistance
- Reach overhead and below the knees, including bending, twisting, pulling, stand, sit, or walk for an extended period of time.
- Must be available to work all days of the week including weekends and holidays.
- Hours will vary depending on occupancy; this can be discussed during the interview.
Pay
$21.49-$28.65 per hour
Perks
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Application questions
- Are you available to work weekends and public holidays?
- Are you legally authorized to work in Canada?
Job Types
Full-time, Part-time
Work Location
In person
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Title: Housekeeping Room Attendant
Company: SilverBirch Hotels & Resorts dba: Residence Inn by Marriott Vancouver Downtown
Location: Vancouver, Canada
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