Overview
Housekeeping Coordinator (Villa Management) Jobs in Kuta, Bali, Indonesia at Betterplace
Title: Housekeeping Coordinator (Villa Management)
Company: Betterplace
Location: Kuta, Bali, Indonesia
Job Summary
The Housekeeping Coordinator is responsible for property cleanliness and managing the daily operations of housekeeping teams within a specific property or location. This role ensures that the property is cleaned and maintained according to company standards and guest expectations. The Housekeeping Supervisor oversees a team of housekeepers, assigns tasks, inspects completed work, and reports any maintenance or supply issues. Additionally, the Supervisor plays a key role in training staff, addressing guest concerns, and ensuring compliance with safety and cleanliness protocols.
Key Responsibilities
Team Leadership & Task Management:
- Supervise a team of housekeepers, assign daily cleaning tasks, and ensure they are completed efficiently and according to standards.
- Distribute workloads based on property needs, prioritizing guest rooms, common areas, and high-traffic zones.
- Ensure that the team follows company SOPs and cleanliness guidelines.
Quality Control & Inspections:
- Conduct regular inspections of rooms, public areas, and back-of-house spaces to ensure cleanliness meets company standards.
- Identify any cleaning issues or missed areas and ensure corrective action is taken immediately by the housekeeping team.
- Report any maintenance or repair needs to the Housekeeping Coordinator or relevant departments.
Staff Training & Development:
- Provide on-the-job training for new housekeepers, ensuring they understand proper cleaning techniques, safety protocols, and company policies.
- Continuously monitor staff performance, providing coaching and feedback as needed to maintain high standards.
- Help new staff onboard by introducing them to their daily tasks, company expectations, and property layout.
Inventory & Supply Management:
- Monitor and maintain inventory levels of cleaning supplies and equipment for the assigned property or location.
- Notify the Housekeeping Coordinator or relevant department when supplies are running low and need to be reordered.
- Ensure proper handling and use of cleaning chemicals and materials, adhering to safety standards.
Guest Relations & Complaint Resolution:
- Address any guest complaints related to housekeeping services, resolving issues promptly and professionally.
- Ensure that guest requests for additional linens, towels, or cleaning services are met in a timely manner.
- Collaborate with the Customer Support team to ensure guest satisfaction during their stay.
Compliance with Safety & Cleaning Standards:
- Ensure all housekeeping activities comply with health and safety regulations, including proper use of cleaning chemicals and equipment.
- Train staff on the importance of following safety protocols and monitor compliance.
- Perform regular safety checks on cleaning tools and equipment to ensure they are in working order.
Reporting & Communication:
- Communicate with the Housekeeping Coordinator regarding staff performance, maintenance issues, and inventory needs.
- Provide regular updates on the status of cleaning tasks, deep cleaning schedules, and any issues that arise.
- Complete and submit required reports on staff attendance, workload distribution, and inspection results.
Deep Cleaning & Special Projects:
- Supervise and coordinate deep cleaning projects as required by the Housekeeping Coordinator, ensuring the team meets deadlines.
- Assist with special housekeeping tasks such as preparing properties for photoshoots, deep cleaning before new guest arrivals, or during property relaunches.
Team Evaluation & Feedback:
- Monitor and evaluate the performance of each team member, providing feedback to the Housekeeping Coordinator.
- Identify any staff requiring additional training or support, helping them improve performance.
- Request replacement staff for underperforming team members or recommend staff for promotions as necessary.
