Overview
Housekeeper, Hospitality / Hotel / Catering Jobs in Kenai, USA at Pursuit Collection
At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.
What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.
What will you do in this job?
Main duties include guest interaction, serving three meals a day to overnight guests, maintaining cleanliness of dining room and lounge, food and beverage service, including morning coffee service, preparing service cutlery and general maintenance of the facilities
Provide excellent customer service to guests and other team members
Make sound judgments and anticipate issues and opportunities
Handle comments, complaints and concern, with a high level of efficiency and in the best interest of the guest
Work closely with all other departments to ensure overall guest satisfaction
Ensure that guests’ special needs are met, including dietary restrictions, and the information is communicated to the Chef immediately
Greet arriving/departing guests in a professional and pleasant manner
Be knowledgeable of daily functions or activities occurring at the Lodge and in area to answer guests’ questions
Familiarize guests with local activities and lodge services including safety procedures
Prepare wood burning fires in lounge and dinning room as needed
Prepare wood burning sauna & firepits as requested by guests
Works closely and facilitates information to the Chefs and kitchen crew to assure that guest needs and information are communicated effectively
Keep work areas clean, neat, and organized
Attend staff meetings and safety meetings
Inform Supervisor of any additional needs to carry out duties
Ensure that all guests’ luggage is safely stored and transported to/from assigned destination. Assist with any lost, missing, “no name”, etc. luggage
Correctly tag bags upon guest arrival at the Adventure Center, ensure bags get on the proper boat and that you escort the guests at time of departure
Communicate to the Front Desk in the KFT lobby if any guest issues arise or if a Wilderness Lodge guest does not show up for their scheduled departure
Report any safety issues immediately to Supervisor Pass on any important information to the KFT Front Desk and to the KFWL manager on duty or wilderness lodge kitchen
Continuously interact with guests regarding safety practices and island information
Conduct food and beverage service including setting and preparing the wilderness lodge dining room, setting and cleaning the lounge, serving guests and cleaning the wilderness lodge lounge, bathroom, and dining rooms after each meal Participate in island cleaning routines to include cleaning guest cabins, clearing tables, washing dishes, tending to trash, sweeping, washing windows and cleaning restrooms as needed
Participate in the provisioning of the island to include loading/unloading supply vessels, conducting inventories, and properly storing items from food to guest luggage
Arrive to work on time, ready to work, dressed in clean uniform, with a neat and clean appearance
Participate in emergency response activities including firefighting, emergency medical activities (within an employee’s training limitations) and other incidents
Other duties as assigned
What skills and experience do you need for this job?
Commitment to delivering exceptional guest service
Excellent interpersonal and communication skills
One year minimum serving experience
Minimum 21 years of age Knowledge and proper and up to day liquor procedures
The starting wage for this role is $16.50/hour.
About Us:
We’re more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences;
Our team members included.
Thoughtfully united by their unique power to inspire and invigorate, our collection of…
Title: Housekeeper, Hospitality / Hotel / Catering
Company: Pursuit Collection
Location: Kenai, USA
Category:
