Overview
Housekeeper, Hospitality / Hotel / Catering Jobs in Malibu, USA at Nobu Hospitality
Housekeeper# Housekeeper Nobu Malibu – Malibu, CA 90265## Overview Salary Range $20.00 – $23.00 Hourly Position Type Full Time## Description
** Job Summary
** Clean guest rooms as assigned, ensuring to meet and exceed the hotel’s established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.
** Essential Functions
*** Contribute building and maintaining a first-rate team.
* Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
* Maintain complete knowledge of correct maintenance and use of equipment.
* Be familiar with all hotel services and features, local attractions and activities to respond to guest inquiries accurately.
* Anticipate guests’ needs, respond promptly and acknowledge all guests throughout stay.
* Maintain and improve the quality of the guest experience at all times.
* Resolve guest complaints to ensure guest satisfaction.
* Maintain complete knowledge at all times of: + all hotel features, services, and hours of operation. + all room types, numbers, layout, decor, appointments and location. + all room rates, special packages and promotions. + daily house count, and expected arrivals and departures. + room availability status for any given day. + all VIP guests, special requests or any in-house guest concerns or issues.
+ in-house guest list and be familiar with guests’ names and room locations. + scheduled in-house group activities, locations and times.
* Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
* Service assigned guest rooms which would include but not limited to: + Remove all dirty terry and replace with clean par to designated layout. + Inspect condition of bathrobes and replace soiled/damaged ones. + Remove dirt, soap build-up and hair from bathroom tub, shower, sink, toilet and floor. + Remove teak flooring slats and clean drain areas. + Replace facial and toilet tissue, and bathroom amenities in correct amount and location.
+ Re-hang and refold guest clothing. + Remove dirty bed linen and make up bed with clean linen. + Check under bed, chairs and sofa for debris and remove if present. + Wipe down and reposition telephone, iPad, wireless speaker and bedside lamps. + Replace guest notepad if needed and reposition pen. + Ensure correct amount and placement of hangers and luggage racks.
+ Replace laundry bags and slips. + Remove dust, smudges and spills from mini bar cabinet. + Replace used coffee mugs and glasses with clean ones. DO NOT clean in bathroom sink. + Empty liquid from ice bucket and wipe all surfaces dry. + Dust and polish all furniture, remove debris and realign furniture to floor plan. + Inspect furniture for tears, rips or stains;
report any damages to Chief Engineer or Manager on Duty. + Clean all mirrors and interior glass windows. + Remove dust, spots and smears from windows, ledges and frames. + Clean all lamps and light switches; check for proper working order. + Remove dust and debris on television, set correct TV channel. + Remove trash, debris and cobwebs from balcony/patio.
+ Replace soiled outdoor lounge chair covers and towels. + Inspect condition of planters and plants; remove debris. + Sweep patio floor. + Remove dust, dirt, marks and fingerprints from patio entrance door. + Remove dust, dirt and smudges from A/C unit, vents, grids and thermostat. Set thermostat to 68 to 70 degrees. + Remove dust, stains and marks from all baseboards, ledges and corners.
+ Sweep floor and vacuum area rugs. + Mop floor in bedroom and bathroom.
* Departure rooms – clean closets and door; open all drawers and dust; check safe; remove any items left by guest and turn into to Manager on Duty.
* Offsite Villa Service includes guest room service and in addition but not limited to: + clean kitchen: wash dishes and put back cabinets, empty garbage, replace all kitchen cleaning supplies; clean fridge; mop floor. + living room: sweep and vacuum floor and rugs, clean fireplace cover,…
Title: Housekeeper, Hospitality / Hotel / Catering
Company: Nobu Hospitality
Location: Malibu, USA
Category:
