Overview
Hotel Night Auditor Jobs in Cincinnati, USA at Commonwealth Hotels
Position
Part-Time Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk or Overnight Front Office Agent at Spring Hill Suites by Marriott Cincinnati Midtown Baldwin Center.
Benefits
- Time Off:
Vacation, Personal Days, and Holiday pay - Exclusive Discounts:
Hotel, food, and beverage savings for personal travel - Professional Growth:
Online training courses - Additional Support:
Employee Assistance Program, jury duty leave, bereavement leave, and more
Key Responsibilities
- Guest Check-In and Check-Out:
Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience. - Reservations Management:
Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records. - Customer Service:
Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations. - Payment Processing:
Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies. - Communication Hub:
Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly. - Providing Information:
Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans. - Problem-Solving:
Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction. - Maintaining Records:
Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS). - Promoting Hotel Services:
Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience. - Ensuring Security:
Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.
Qualifications
- Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred.
- Strong interpersonal skills and a focus on delivering exceptional service are essential.
- Familiarity with using computers and software systems, especially reservation or property management systems (PMS).
- Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
- Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
- Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
- Hospitality or Front Desk Experience (Preferred).
A high school diploma or equivalent. Applicants should have flexibility to work weekends & holidays.
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.
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Title: Hotel Night Auditor
Company: Commonwealth Hotels
Location: Cincinnati, USA
Category:
