Overview
Hotel Call Center | In House Guest Calls | Hilton VB Oceanfront Jobs in Virginia Beach, USA at 3001 Atlantic LLC
Job Details Level: Entry
Job Location:
Virginia Beach, VA 23451 Position Type:
Seasonal Education Level: High School Salary Range: $16.00 – $16.00
Travel Percentage :
None
Job Shift: Any Job Category:
Hospitality
– Hotel Shamin Hotels – Hilton Virginia Beach Oceanfront Position:
Hub Team Member / PBX Operator (Front Desk Support)
Available Shifts
– Sat/Sun 7-3, 3-11 Monday
– Friday 3-11
The Hilton Virginia Beach Oceanfront is seeking a Hub Team Member / PBX Operator to join our Front Office team. This role operates behind the scenes as the communication and coordination center of the hotel — supporting guests, connecting departments, and ensuring requests are handled quickly and accurately.
This position is ideal for someone who enjoys problem-solving, multitasking, and creating memorable guest experiences through thoughtful service and strong communication.
What You’ll Do
- Answer and manage in-house and external calls with professionalism and warmth
- Coordinate guest requests including amenities, service needs, and information
- Dispatch requests to appropriate departments and follow up to completion
- Support the Front Desk team with guest communication and service recovery
- Provide local information and assist in creating special guest experiences
- Monitor multiple systems simultaneously (phones, tablets, hotel software)
- Track and document requests to ensure timely service delivery
What We’re Looking For
- Strong customer service mindset and positive communication style
- Comfortable using multiple technologies including phones, tablets, and hotel systems
- Ability to multitask and prioritize in a fast-paced environment
- Detail-oriented with strong follow-through
- Team-focused and collaborative with all hotel departments
- Hotel experience preferred; customer service experience accepted in lieu
Why This Role Matters:
The Hub Team Member helps shape the guest experience from behind the scenes. You’ll play a key role in resolving problems, fulfilling requests, and creating thoughtful touches that make our hotel a place travelers choose again and again.
Schedule & Environment
- Front Office environment
- Evenings, weekends, and holidays may be required
- Fast-paced, guest-focused setting
Join a team that values Teamwork, Ownership, and Passionate Service, and help us deliver exceptional experiences at the Hilton Virginia Beach Oceanfront.
Qualifications Mental Requirements
- Ability to multitask across phones, tablets, and hotel systems simultaneously
- Strong attention to detail with the ability to prioritize competing requests
- Problem-solving mindset with sound judgment and follow-through
- Comfortable working in a fast-paced, frequently changing environment
Physical Requirements
- Primarily seated/office-based role with frequent computer and phone use
- Ability to communicate clearly over phones and radios in a noisy environment
- Occasional walking throughout the hotel to coordinate requests
- May occasionally assist with light items such as pantry amenities or small luggage
Social & Emotional Requirements
- Maintains calm, professional demeanor during busy periods and guest concerns
- Strong communication skills with guests and multiple departments
- Service-focused attitude with a desire to help and create positive experiences
- Works collaboratively and supports team members across the hotel
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Title: Hotel Call Center | In House Guest Calls | Hilton VB Oceanfront
Company: 3001 Atlantic LLC
Location: Virginia Beach, USA
Category:
