Overview
Hotel and Restaurant GM Jobs in Montville, CT at Confidential
Title: Hotel and Restaurant GM
Company: Confidential
Location: Montville, CT
A charming hospitality company is seeking an experienced Hotel & Restaurant General Manager to lead an exciting new luxury hospitality concept. This is a unique opportunity for a dynamic leader with a passion for exceptional guest experiences, operational excellence, and team development.
The Hotel & Restaurant General Manager is responsible for the overall leadership, management, and financial performance of both the hotel and its food & beverage operations. The successful candidate will provide strategic direction, inspire high-performing teams, and ensure every aspect of the guest experience reflects the highest standards of luxury hospitality.
RESPONSIBILITIES:
- Provide visionary leadership for all hotel and restaurant operations.
- Foster a culture of exceptional service, accountability, teamwork, and continuous improvement.
- Recruit, train, mentor, and develop department leaders and team members.
- Conduct regular leadership meetings, coaching sessions, and performance reviews.
- Ensure compliance with company policies, employment laws, and operational standards.
- Oversee all hotel departments, including Front Office, Housekeeping, Engineering, Security, and Guest Services.
- Deliver an exceptional guest experience while maintaining luxury service standards throughout the property.
- Monitor guest satisfaction and promptly resolve service issues.
- Ensure compliance with all health, safety, and regulatory requirements.
- Oversee all food and beverage operations, including the restaurant, bar, banquets, catering, and room service.
- Partner with the Executive Chef and Restaurant Manager to deliver memorable dining experiences.
- Monitor food quality, service standards, cleanliness, labor, and profitability.
- Develop strategies to increase restaurant revenue and guest satisfaction.
- Ensure compliance with all food safety and sanitation regulations.
- Develop and manage annual operating budgets.
- Monitor labor costs, food costs, departmental expenses, and financial performance.
- Analyze financial statements and key performance indicators to drive operational improvements.
- Maximize revenue while maintaining strong expense controls and profitability.
- Collaborate with Sales and Marketing to increase hotel occupancy, restaurant business, and event revenue.
- Build strong relationships with corporate clients, community organizations, tourism partners, and local businesses.
- Support special events, promotions, and seasonal programming.
- Create a positive, engaging workplace culture focused on employee retention and professional development.
- Ensure appropriate staffing levels across all departments.
- Coach and develop department managers to achieve operational excellence.
- Maintain the property to the highest luxury hospitality standards.
- Oversee preventive maintenance and capital improvement projects.
- Protect company assets while ensuring a safe environment for guests and employees.
QUALIFICATIONS:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
- 7–10 years of progressive hotel and restaurant management experience.
- Minimum of 3 years in a General Manager or Director of Operations role.
- Demonstrated success leading luxury hotel and food & beverage operations.
- Strong financial acumen with experience managing budgets, forecasting, and financial reporting.
- Proven ability to build, motivate, and develop high-performing teams.
- Exceptional leadership, communication, organizational, and problem-solving skills.
- Experience with luxury, boutique, or independent hotel properties is strongly preferred.
- Proficient in PMS system OPERA prederred
This company offers :
- Competitive salary and performance-based bonus
- Comprehensive benefits package
- Paid time off
- 401(k)
- Career growth opportunities within a growing hospitality organization
- A great reputation and culture
If you are a hands-on hospitality leader who thrives on delivering exceptional guest experiences while building engaged, high-performing teams, we encourage you to apply.
