Overview
Hospitality Operations Manager Jobs in Epping, New South Wales, Australia at Southern Cross Care (NSW & ACT)
Title: Hospitality Operations Manager
Company: Southern Cross Care (NSW & ACT)
Location: Epping, New South Wales, Australia
Brief Description
Hospitality Operations Manager
Lead transformation. Elevate dining. Make a difference.
- Lead meaningful change that directly improves resident experience
- Work across a diverse portfolio of homes and teams
- Influence operational design and service standards at scale
- Join a values-driven organisation focused on dignity, choice, and wellbeing
- Flexible, office-based role with regular site engagement
Are you a hands-on hospitality leader who thrives on building systems, leading change, and improving service quality at scale? This is a unique opportunity to shape and standardise dining and hospitality services across a growing aged care organisation.
As our Hospitality Operations Manager, you will play a key role in designing and embedding high-quality, resident-centred hospitality models across multiple Residential Aged Care Homes. You’ll support site teams through transitions, build capability, and ensure services are consistent, compliant, and sustainable.
The Role
Reporting to the Head of Hospitality, you will work closely with operational and site-based leaders to deliver consistent, high-quality hospitality services. You’ll take ownership of hospitality transitions, develop standard operating procedures, and coach teams to embed best-practice dining and culinary operations.
- Lead and support transitions to internally managed catering services
- Design and implement standardised hospitality operating models
- Ensure site readiness and continuity of service during change
- Develop and embed SOPs across food production, dining service, and cleaning
- Ensure alignment with food safety, compliance, and organisational standards
- Train and coach hospitality teams across multiple sites
- Support leaders to sustain consistent, high-quality practices
- Monitor performance and identify improvement opportunities
- Support audit readiness and regulatory compliance
- Drive innovation in dining experience while balancing cost and efficiency
Requirements
About you
You’re a practical, solutions-focused leader who enjoys being on the ground, working alongside teams, and making things better.
You bring
- Proven experience in hospitality or culinary operations management
- Strong experience across multi-site environments and change management
- Demonstrated ability to develop and implement SOPs at scale
- Excellent coaching, communication, and stakeholder engagement skills
- Solid understanding of food safety and compliance requirements
- A relevant qualification in Hospitality or Commercial Cookery
Desirable
- Experience in aged care, healthcare, or another regulated environment
- Experience leading transitions or insourcing catering services
Regular Travel Across NSW & ACT Sites Required
Office based role with strong on-site engagement
Summary
About Southern Cross Care (NSW & ACT)
At SCC (NSW & ACT), people are at the heart of everything we do! We are a purpose-led, not-for-profit organisation empowering older people to ‘live life to the full’. We have a passion for providing the best care with clinical excellence and offer person-centred care services to meet individual needs and preferences in residential aged care, retirement living and in-home care.
Join us at SCC (NSW & ACT), where your work is not just a job, but a journey filled with meaningful moments to make a tangible difference in the lives of those we support. Our commitment to your development is unwavering, and we work hard to ensure you are given ample opportunities to continually learn and grow.
SCC is an equal opportunity employer. Creating a diverse and inclusive workplace, where employees feel valued and heard in a safe and respectful workplace, is a priority. All employment is decided based on qualifications, merit, and business need. We welcome people of Aboriginal and Torres Strait Island identity, as well as people of culturally diverse backgrounds, to apply.
