Overview
Hospitality Manager Jobs in Pune District, Maharashtra, India at Naiknavare Developers Pvt. Ltd.
Title: Hospitality Manager
Company: Naiknavare Developers Pvt. Ltd.
Location: Pune District, Maharashtra, India
Designation – Hospitality Manager
Experience Required – Minimum 7 to 10 yrs in Hospitality Management
Qualification – Any Graduate (Preferably in Hospitality management)
Responsibilities –
1.Guest Experience & Resident Engagemen
- tEnsure top-tier guest/resident experience at all properties—like concierge services, clubhouse operations, visitor handling, and complaint redressal
- .Build a hospitality culture among on-site teams (security, front desk, maintenance, etc.)
- .Organize community engagement activities, cultural events, and festive celebrations to build a vibrant living experience
.2. Standard Operating Procedures (SOPs
- )Create and implement hospitality SOPs for services like
- :Front desk operation
- sMove-in/move-out proces
- sVisitor managemen
- tService request
- sEnsure SOP compliance across all sites through audits and training
.3. Vendor & Facility Coordinatio
- nCoordinate with vendors providing hospitality services: valet, concierge, café, housekeeping (common areas), laundry, etc
- .Work closely with the Facility Management (FM) team for seamless coordination of soft services
.4. Training & Groomin
- gTrain site staff (front office, housekeeping, security) in hospitality etiquette, grooming, soft skills, and communication
- .Conduct periodic refreshers and workshops on customer-centric behavior
.5. Multi-site Oversight & Audit
- sVisit each site regularly to monitor hospitality standards
- .Conduct site-wise audits to evaluate service quality, staff conduct, and feedback implementation
- .Maintain a hospitality performance dashboard across projects
.6. Complaint & Feedback Managemen
- tSet up a streamlined feedback collection mechanism (surveys, apps, helpdesk)
- .Personally handle escalated complaints or grievances to ensure client satisfaction
.7. Branding & Aesthetic
- sMaintain consistent visual aesthetics and branding in common areas—lobbies, reception, lounges, guest suites, etc
- .Ensure branding aligns with the real estate company’s image of luxury/premium/service excellence
.
***Women Candidates Prefer
