Overview
Hospitality Manager Jobs in Dallas, TX at The Ritzy Room
Title: Hospitality Manager
Company: The Ritzy Room
Location: Dallas, TX
Who We Are
Ritzy Room manages luxury multi-family properties designed to deliver a boutique-style hospitality experience. From check-in to check-out, we focus on creating a polished, seamless, and guest-first environment where every detail matters.
We are looking for a hands-on Hospitality Manager to oversee front desk operations, lead a hospitality-focused team, and maintain exceptional service standards across multiple luxury properties.
The Role
As Hospitality Manager, you will serve as the on-site leader responsible for guest experience, front desk operations, and daily property execution. This role requires someone who is highly organized, proactive, detail-oriented, and comfortable leading both people and operations in a fast-paced hospitality environment.
You will work closely with ownership to ensure every guest receives a high-end, consistent experience while maintaining operational excellence across all properties.
Key Responsibilities
Team Leadership & Guest Experience
- Lead, train, and support front desk and hospitality team members.
- Deliver a professional, concierge-style guest experience.
- Coordinate guest tours, reservations, events, and special requests.
- Resolve guest concerns quickly and professionally to maintain high satisfaction standards.
- Foster a culture of accountability, hospitality, and attention to detail.
Operations & Property Standards
- Conduct daily property inspections to ensure units are guest-ready.
- Oversee quality control and maintain luxury presentation standards across all properties.
- Ensure common areas, units, and operational spaces remain organized and well-maintained.
- Assist with weekend operations and peak check-in/check-out coverage as needed.
Systems, Inventory & Financial Oversight
- Manage inventory, unit updates, and documentation within AppFolio.
- Track supplies and maintain organized storage and operational areas.
- Assist with budgeting, reconciliations, and operational reporting.
Scheduling & Coordination
- Create and manage staff schedules to ensure proper coverage.
- Coordinate calendars for tours, open houses, guest stays, and events.
- Work closely with vendors, contractors, and internal teams to support daily operations.
Ideal Candidate
Required Qualifications
- 2+ years of experience in hospitality management, front desk management, hotel operations, or luxury property management.
- Previous experience managing or leading a guest-facing team.
- Strong organizational and problem-solving skills.
- Excellent communication and customer service abilities.
- High attention to detail and ability to multitask in a fast-paced environment.
- Comfortable working on-site in Dallas, including weekends as needed.
- Experience using a hotel or property management system (PMS).
Preferred Qualifications
- Experience with AppFolio and/or Hostfully.
- Bilingual in Spanish and English.
- Background in luxury hospitality, boutique hotels, or high-end multi-family properties.
Compensation & Benefits
- Competitive salary starting at $80,000 per year, depending on experience
- Performance-based bonus opportunities
- 401(k)
- Health, dental, and vision insurance
- Paid time off
- Life insurance
Ready to Apply?
If you’re a strong leader who loves luxury hospitality, thrives in a hands on environment, and is excited to own both front desk and operational excellence, we’d love to meet you.
Please apply with your resume and a brief note about your most successful experience leading a hospitality or front desk team.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Dallas, TX 75214 (Required)
Work Location: In person
