Overview
Hospitality Manager Jobs in East Stroudsburg, USA at Pyramid Healthcare
Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.
Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.
Summary
The Hospitality Manager provides leadership, coordination, and operational oversight for hospitality services within assigned residential treatment facilities. This role is responsible for supporting a safe, clean, welcoming, and recovery-oriented environment through oversight of dining services, environmental services, housekeeping, janitorial operations, linen management, and facility aesthetics.
The Hospitality Manager partners with operational, clinical, facilities, and hospitality leadership to support service quality, client experience, employee engagement, operational efficiency, and regulatory readiness across assigned programs and facilities.
Address: 420 Supreme Ct, East Stroudsburg, PA 18302
Pay: $62,000 – $65,000
Shift
Monday – Friday
8:00am – 4:00pm, on call
Essential Duties And Responsibilities
- Provide operational leadership and oversight of dining services, environmental services, housekeeping, janitorial operations, linen management, and hospitality-related facility aesthetics.
- Ensure consistent cleanliness, safety, hospitality, infection control, and service quality standards are maintained throughout assigned facilities.
- Support implementation of hospitality initiatives focused on client experience, employee engagement, operational quality, and efficiency.
- Utilize operational metrics, reporting tools, and quality indicators to support continuous improvement initiatives and departmental performance.
- Support recruitment, onboarding, scheduling, coaching, development, and performance management of hospitality services staff.
- Provide leadership and support to Dining Supervisors, Guest Services Supervisors, and other hospitality-related team members as assigned by facility structure.
- Promote employee engagement, accountability, professional development, and retention initiatives within hospitality services departments.
- Ensure delivery of nutritious meals and adherence to food safety, sanitation, and dietary standards.
- Support hospitality-related initiatives including special events, employee meal programs, catering support, and facility enhancement projects.
- Oversee room turnover processes, deep cleaning schedules, linen management, seasonal décor, and facility appearance standards.
- Monitor furniture, bedding, hospitality supplies, and facility inventory needs to support operational readiness and client comfort.
- Manage hospitality-related purchasing, inventory oversight, supply utilization, and cost control efforts.
- Identify opportunities to reduce waste, improve workflow efficiency, and strengthen cross-departmental collaboration.
- Ensure compliance with organizational policies, accreditation standards, infection control requirements, and applicable regulatory standards.
- Participate in audits, inspections, operational reviews, and survey readiness activities as required.
- Collaborate with Executive Directors, Facilities, Dining, Clinical, Behavioral Health, and corporate support teams to support operational excellence and hospitality service goals.
- Must exercise discretion and maintain confidentiality with regard to all company information.
- Completion of all required trainings as designated by the company and accreditation/licensing entities.
- Other duties as assigned.
Supervisory Responsibilities
Provides supervision, operational oversight, coaching, and performance management support to hospitality services staff, including dining, housekeeping, janitorial, linen, and guest services personnel as assigned by facility structure.
At some facilities, this role may directly…
Title: Hospitality Manager
Company: Pyramid Healthcare
Location: East Stroudsburg, USA
Category:
