Overview
HOSPITALITY EXPERIENCE COORDINATOR Jobs in New York City Metropolitan Area at ESFM® USA
Title: HOSPITALITY EXPERIENCE COORDINATOR
Company: ESFM® USA
Location: New York City Metropolitan Area
Company Description
ESFM® USA, as a division of Compass Group USA, is a leading provider of corporate facilities management solutions, serving over 3,000 client locations, including many Fortune 500 companies. Focused on creating better workplace experiences, ESFM offers a wide range of services, including Facilities Maintenance & Engineering, ESG Programming, and Workplace Solutions, while self-performing 80% of these services to ensure consistent, high-quality hospitality experiences. With a strong commitment to innovation, sustainability, and safety, ESFM is recognized for its industry-leading client retention and award-winning achievements. Based on its foundational pillars, ESFM prioritizes workplace safety, employee engagement, and creating sustainable, welcoming environments for employees.
Role Description
The Hospitality Experience Coordinator supports high-quality customer engagement and smooth execution of hospitality, events, and workplace service operations. Responsibilities include coordinating and planning events, managing workplace aesthetics, monitoring service standards, and collaborating with internal and client teams to deliver exceptional experiences. This is a full-time, hybrid position located in the New York City Metropolitan Area with some flexibility for remote work arrangements.
Qualifications
- Strong Communication and Customer Service skills to effectively collaborate with clients and stakeholders while addressing their needs
- Background in Hospitality and Event Planning to deliver exceptional event coordination and workplace experiences
- Ability to multitask, prioritize, and independently handle complex projects in a fast-paced environment
- Proficiency with relevant technology and tools; prior experience in facilities management or hospitality operations is preferred
- Innovative mindset, problem-solving skills, and a commitment to delivering excellent client experiences
